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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
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Hospital discharge refers to when a person leaves the hospital once they have recovered. -
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The report is for Healthwatch Walsall to find out what its work focus for engagement and research should be for the coming year -
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A survey was used that was more focussed upon patient experiences and outcomes of seeing their GP rather than on process questions that would identify high and low performers in terms of satisfaction. -
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The Accident and Emergency (A&E) Workstream of Healthwatch Walsall carried out a survey in the Accident and Emergency Department of Walsall Manor Hospital during May 2016 -
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A total of 995 surveys were completed with participants across the 4 Areas listed, along with 3 focus groups and notes from APMS consultation events. -
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Walsall CCG carried out a consultation on the future of Stroke Services in Walsall. -
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Walsall CCG carried out a consultation on the future of Urgent Care Services in the area. -
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Each year Healthwatch Walsall asks the public what their concerns are around health and social care services -
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In light of the fact that people were either waiting to be seen or part way through their journey of having their issues diagnosed we used a semi-structured interview technique with a set of questions to help the interviewer talk to the patients and their families. -
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After being diagnosed with cancer, accessing timely treatment is important to the patient. Access and signposting to non-clinical support services is also an important part of the patient journey. -
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We collected 86 surveys, conducted one focus group and have gathered information from 16 case studies. -
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For most people who are admitted to hospital there are no serious long-term implications from their admission and no need for ongoing social care support once discharged. -
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Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
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Three focus groups were undertaken in Sandwell, Walsall, and Wolverhampton. One focus group was undertaken in Dudley along with six drop-ins at GP practices. -
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Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
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A Healthwatch Report for the Black Country and West Birmingham Sustainability and transformation plans (STPs). -
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A study into the experiences of service users, parents, and carers of the case assessment process.
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One in 6 of the UK population is affected by hearing loss equating to approximately 11M people, and of these almost 1M people are severely or profoundly deaf.
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We visited 11 social care settings during the year. There was a plan to visit an additional 2 by the end of March 2020 but due to the COVID-19 outbreak, all Enter and View and community outreach was suspended.
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The engagement with young people was carried out through face-to-face engagement with training providers in Walsall and general outreach. -
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On this occasion we have carried out a project that looks at the experiences of people accessing services that support people with Learning Disabilities and/or Autism in the community -
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Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
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Heart disease remains as one of the major causes of premature death in Walsall. -
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Throughout the pandemic, Mental Health in young people has been exacerbated due to minimal socialising with the lockdown, not attending education, and having to support relatives. -
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The project aimed to speak to women who had given birth in the last 12 months. -
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Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their issues. -
Report -
17 questions were included in the survey along with open text sections for additional comments to be made. -
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We undertook a survey with people who have used the UTC at Walsall Manor Hospital. -
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To observe, and capture the experiences of service delivery from the residents' and relatives’ points of view. -
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To observe and capture the experiences of service delivery from the residents and relatives’ point of view. -
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To observe the physical environment of the practice. To listen to and capture the experiences of service delivery from patients, relatives and carers. There was no specific intelligence prior to the announced visit.
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To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
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To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. We carried out the visit at the request of Adult Safeguarding Walsall CCG.
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To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
Talk to patients about all aspects of their care and whether this is delivered in a way that promotes their dignity and independence including the ability to make choices about their health and care. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
Talk to patients about all aspects of their care and whether this is delivered in a way that promotes their dignity and independence including the ability to make choices about their health and care. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
Talk to patients about all aspects of their care and whether this is delivered in a way that promotes their dignity and independence including the ability to make choices about their health and care. -
Report -
Talk to patients about all aspects of their care and whether this is delivered in a way that promotes their dignity and independence including the ability to make choices about their health and care. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.