Intel report March to April 2020
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their issues.
One issue that was brought to our attention is that one particular GP surgery was not accepting new patient(s) registration(s) during the pandemic. After checking with the commissioner, we learnt that GP practices/surgeries should be accepting new patients.
HWW contacted the Walsall CCG as commissioner of the service, and established that GP Practices should be taking new patients during COVID-19. The patient who raised the issue with HWW did receive the registration papers and is now able to process the application.
Due to COVID-19, patients at the moment are being triaged and telephone consultations are being carried out. When necessary patients are seen.
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Final-March-April-2020-Intel-report
