Healthwatch Walsall Annual Report 2020-2021

Our work continues to be driven by what we are told. It is important you share your experiences and challenges with us, so that we can speak with stakeholders and providers, in order to inform positive change with local service provision. Our purpose is to influence and help make better care for the public and for providers to understand what people want and their concerns, so your questions, concerns and compliments would be welcomed. At Healthwatch Walsall we are independent and a ‘critical friend’ with regard to the NHS and social care, we have recently escalated a matter in Walsall, regarding GP’s to the Care Quality Commission (CQC), which is currently being deliberated and we are awaiting a response, so that we can provide some assurances to our local communities.