Repeat Prescription Ordering Hub Evaluation Report
Healthwatch Walsall was asked by the Walsall CCG Medicines Management Department to assist in the evaluation of the repeat prescription ordering hub 15-month trial piloted in four Modality Practices:
• Forrester St Medical Practice
• Pleck Health Centre
• Modality Darlaston Practice
• Harden Blakenall Medical Centre
Initially, the methodology to be used was by online survey, face-to-face engagement at each of the above practices and a visit to the repeat prescription ordering hub to look at how call handlers dealt with patients. Due to time delays and the outbreak of Covid-19 the evaluation was undertaken by an online survey only for a period of two weeks. There were 36 respondents which is an incredibly low sample size and cannot, therefore, be seen as fully representative.