Collingwood Family Practice 4th February 2020
To observe the physical environment of the practice. To listen to and capture the experiences of service delivery from patients, relatives and carers. There was no specific intelligence prior to the announced visit.
Talk to patients about delivery of services and their experiences of using them.
• Observe standards of facilities including technology.
• Undertake a short questionnaire with patients, management and staff members.
• Complete a written report that will be shared with various parties including service provider, service commissioners and the public.
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