Patient Experience of Cancer Support Services in Walsall

Report - 14 May 2018

After being diagnosed with cancer, accessing timely treatment is important to the patient. Access and signposting to non-clinical support services is also an important part of the patient journey.

We undertook this work using a survey, which was developed by our research team, based on the initial engagement that helped us identify cancer support services as a priority. The survey was undertaken throughout several locations including Walsall Manor hospital, several GP surgeries and Urgent Care Centres. We also undertook engagement with local cancer support groups. We gave people the opportunity to complete the survey online and also through paper copies which were distributed to a number of our champion organisations and through outreach.

118 surveys were completed in total.

We visited Cancer support groups in Walsall, including:

• Walsall Breast Cancer Support Group

• UGI Blues (Upper Gastro Intestinal) Support Group

• Gynaecology Support Group

• Prostate Cancer Support Group

• Urology

• Walsall PACT

• Brain Tumour Support Group

• Walsall Palliative Care Centre.

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