-
Report -
On this occasion we have carried out a project that looks at the experiences of people accessing services that support people with Learning Disabilities and/or Autism in the community -
Report -
We wanted to find out what is important to young people when accessing Health and Social Care services, what they feel is missing and give young people an opportunity to have their voices heard. -
News -
The young person's communication project is aimed at young people aged 14-24 to find out their experiences and challenges in accessing health and social care services and whether young people are aware of alternative options for primary care services. We are conducting this survey to find out what barriers young people are faced with and what could help improve this for them. -
News -
Have you had an issue communicating with a professional? Have you had issues accessing health services? A campaign for and by young people in Walsall
-
Advice and Information -
Please note the directory was published prior to COVID-19. Some contact details may have changed.
-
Advice and Information -
Free 60 minute bookable support sessions with a specialist autism advisor with
lived experience. Person centred, online support sessions, providing
information and guidance for pre and post diagnosed autistic adults
and their families living in the Black Country.
To see the available dates and times and for booking
information please visit: www. autismwestmidlands.org.uk/events/
For more information please contact Sue: E:suemorris@autismwestmidlands.org.uk -
News -
Here is our Spring Newsletter filled with information, updates, and messages from our partners. -
News -
Reflexions is a Mental Health Support Team (MHST), that are a service that helps increase access to mental health
support for children and young people in schools. -
News -
he launch of our Joint Forward Plan comes as the Black Country ICB and the ICS celebrate its one-year anniversaries. In the last 12 months, we have already achieved a great deal by working in partnership with organisations in the health and care sector. However, there is no question that this is a challenging time for health and care services, which is why our plan recognises the collective strength in working together to resolve our shared challenges and describes our ambition to improve quality and outcomes for people who use our services.
This plan is just the start of our journey and I look forward to working with you to bring it to life and make a real difference to the health of people in the Black Country.
-
News -
Childhood vaccinations video - English -
News -
If you do not have the power to make certain decisions, a lasting power of attorney keeps those decisions with the people you trust.
Start a conversation today.
#YourVoiceYourDecision @OPGGovUK
-
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with! -
News -
Thank you to those who attended our Annual Public Meeting.
But now we need your assistance. Start the conversation... -
News -
Dental services across the West Midlands are commissioned by the Office of the West Midlands, on behalf of NHS Birmingham and Solihull Integrated Care Board (ICB) and NHS Black Country ICB.
We want to know what’s important to you when accessing orthodontic treatment. Whether you’ve recently had orthodontic treatment, or simply want your voice heard, your input is vital for helping us shape how these services are provided in the future.
-
News -
To help focus our work projects for 2024/25. We need you, the Walsall public, to take part and answer a small number of questions. What you say could help reshape services to improve the service user experiences in the future. Make a difference today! -
News -
CHILDREN & YOUNG PEOPLE’S VOICE SURVEY -
News -
Ideas Made Real is for young people aged 16-24 to turn their social action projects and community ideas into reality. Each successful young person will receive an award of up to £8,000 and expert support from United By 2022’s youth team to bring their project to life. Whether it's addressing homelessness, promoting mental
health awareness, or improving their surroundings, Ideas Made Real is designed by young people, for young people. Ideas Made Real is part of our GEN22 programme and last year’s projects won a national award.
To celebrate the West Midlands turning 50 this year, Ideas Made Real will hand the reins over to young people to create lasting impacts in their neighbourhood, their community and their home. If you have ever felt that no-one is doing anything about an issue that you care about, then this is for you. Previous participants say that Ideas Made Real made them feel confident and connected, and proud they made a difference for a community important to them, or in the place they call home. -
News -
The Community Urgent Eyecare Service (CUES) is a free NHS service for anyone who is experiencing emergency eye care problems and is registered with a GP in the Black Country.
The symptoms that can be treated by the service includes:
• red or painful eye or eyelids
• recently occurring flashes and floaters
• recent and sudden loss of vision
• a foreign body in the eye.
Adults and children can use the service, which is available via participating opticians across the Black Country, without the need for a GP referral.
This service is not an eye test and does not cover long standing or major eye conditions such as such as cataracts, diabetic retinopathy or glaucoma. Those who have one of these conditions should contact their optometrist or hospital eye service directly for advice in the usual way.
Sarb Basi, Director of Primary Care for the NHS Black Country Integrated Care Board, said: “It’s important that we look after our eyes by having regular check-ups with an optician. However, if you find yourself with a sudden urgent eye condition, the CUES can give advice and treatment without delay.
“In most cases, the CUES will be able to treat patients quickly and easily. And, if hospital treatment is needed, the service will arrange an emergency appointment with an eye specialist at a hospital – meaning that patients have access to the right care straightaway.
“In the Black Country, there is a hugely talented workforce in primary care opticians who have the equipment and skills required to assess, diagnose and where necessary, treat eye problems. The CUES is a great example of providing more efficient care closer to home by minimising delays and reducing the need for hospital visits, and I would encourage people to access this service if they need urgent eye treatment.”
People can book an assessment with the Community Urgent Eyecare Service online.
You may also be referred or redirected to the service by another health care provider such as a GP, local pharmacist, optician, NHS 111 or A&E.
The self-referral service is coordinated by Primary Eyecare, the largest single not-for-profit primary eyecare lead provider in England.
-
Report -
On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.
Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’
‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’
This report is a local sample of service user experiences and views.
Available as a PDF and Word document which can be read aloud.
-
Report -
Teenage pregnancy was chosen as one of our priority projects for 2023-2024. We met with Local Authority staff and from this meeting it was clear most of the work we would be undertaking would be around communication, which is something we had already covered in our Young Persons Communication Around Health and Social Care Services Report. We then met with Walsall Teenage Pregnancy Lead; from this we were invited to engage with young people who are currently attending 2 programmes that are running in Walsall, Teens & Toddlers and Thrive. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
Advice and Information -
Find out the signs and symptoms of monkeypox, what to do if you think you have it and who is eligible for a vaccine. -
Report -
The report is for Healthwatch Walsall to find out what its work focus for engagement and research should be for the coming year -
Report -
A survey was used that was more focussed upon patient experiences and outcomes of seeing their GP rather than on process questions that would identify high and low performers in terms of satisfaction. -
Report -
A total of 995 surveys were completed with participants across the 4 Areas listed, along with 3 focus groups and notes from APMS consultation events. -
Report -
Walsall CCG carried out a consultation on the future of Stroke Services in Walsall. -
Report -
Walsall CCG carried out a consultation on the future of Urgent Care Services in the area. -
Report -
Each year Healthwatch Walsall asks the public what their concerns are around health and social care services -
Report -
In light of the fact that people were either waiting to be seen or part way through their journey of having their issues diagnosed we used a semi-structured interview technique with a set of questions to help the interviewer talk to the patients and their families. -
Report -
After being diagnosed with cancer, accessing timely treatment is important to the patient. Access and signposting to non-clinical support services is also an important part of the patient journey. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
A Healthwatch Report for the Black Country and West Birmingham Sustainability and transformation plans (STPs). -
Report -
One in 6 of the UK population is affected by hearing loss equating to approximately 11M people, and of these almost 1M people are severely or profoundly deaf.
-
Report -
The engagement with young people was carried out through face-to-face engagement with training providers in Walsall and general outreach. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
Heart disease remains as one of the major causes of premature death in Walsall. -
Report -
Throughout the pandemic, Mental Health in young people has been exacerbated due to minimal socialising with the lockdown, not attending education, and having to support relatives. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their issues. -
Report -
We undertook a survey with people who have used the UTC at Walsall Manor Hospital. -
Report -
To observe the physical environment of the practice. To listen to and capture the experiences of service delivery from patients, relatives and carers. There was no specific intelligence prior to the announced visit.
-
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives. -
Report -
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.