Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires.
The Accident and Emergency (A&E) Workstream of Healthwatch Walsall carried out a survey in the Accident and Emergency Department of Walsall Manor Hospital during May 2016
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
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A survey was used that was more focussed upon patient experiences and outcomes of seeing their GP rather than on process questions that would identify high and low performers in terms of satisfaction.
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires.