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Children in the Black Country will be offered a free NHS flu vaccine from September.
Flu is caused by the influenza virus; as well as being highly infectious, the virus can cause serious illnesses in children, such as sepsis and pneumonia. Last year, 6,000 children aged five and under in England ended up in hospital because of flu.
The flu vaccine is safe and effective and reduces your child’s chance of needing hospital care for flu by around two thirds. This year, children have been prioritised to get the flu vaccine from 1 September to protect them and help stop the virus spreading to others.
This includes:
• children aged six months to two years with an eligible long-term health condition
• children aged two to five years and not yet at school (children must be aged two years or above on 1 September 2023 to be eligible)
• all primary and secondary school children.
School aged children will be able to get the flu vaccine at school through their school’s vaccination programme. Pupils will receive parental consent forms before vaccinations are scheduled to take place in their school. Children aged two and three years, as well as those with long-term health conditions, will be able to get their flu vaccine at their GP practice.
Dr Fiona Rose, local GP and Clinical Director for Quality and Safety for the NHS Black Country Integrated Care Board, said: “Flu can be an unpleasant illness for children and sometimes causes serious complications. The good news is that vaccination greatly reduces the risk and protects the vaccinated person and those around them.
“Children can catch and spread flu easily so vaccinating them also protects others who are vulnerable such as babies and older people. Most children will receive the vaccine through a nasal spray into each nostril. It is quick and painless and is the best available protection against flu. “The vaccine reduces your chances of getting flu in the first place and also reduces the risks associated with flu. If your child were to get the flu, it's also much milder and they will recover much more quickly.”
If your child is aged between six months and two years and is in a high-risk group for flu, they’ll be offered a flu vaccine injection instead of the nasal spray. This is because the nasal spray is not licensed for children under two years. Children aged two to 17 years may also have the flu vaccine injection if the nasal spray vaccine is not suitable for them.
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Extended healthcare teams are now supporting patients in GP practices across the Black Country.
With demand on primary care increasing, GP practices are working differently to offer more appointments for their patients. In the Black Country, 609,044 appointments took place in June 2023, which is 43,000 more appointments than in May 2023 and 73,000 more appointments compared to June 2022.
To help manage this demand on services, local GP practice teams now include a range of healthcare professionals who are highly skilled and knowledgeable in the areas they specialise in and can diagnose and treat a variety of health conditions.
The different healthcare professionals that make up extended healthcare team includes:
• General practice nurses and nurse practitioners
• Healthcare assistants
• Physician associates
• GP registrars
• Practice based pharmacists
• Paramedics
• Physiotherapists
• Health and wellbeing coaches
• Social prescribing link workers
• Mental health practitioners.
All appointments are triaged to ensure patients are directed to the right professional. This means when patients contact the practice, a care navigator will ask for a brief outline of the problem. You may be asked questions when you contact the GP, this is so the teams can ensure you see the right professional.
Where appropriate, care navigators will direct patients to another service such as a pharmacy or optician.
Dr Mohit Mandiratta said: “GP practices are working hard to ensure patients can be seen by the right person, at the right time, as quickly as possible. “If your health concern needs to be assessed by a doctor, you will be offered an appointment with your GP. However, your GP isn’t always the right person for you to see. “The new roles now available at practices means people may be offered an appointment with a healthcare professional from the extended healthcare team, who will be able to help based on their individual needs. These are highly skilled and qualified professionals that work alongside GPs, who have specialist skills, knowledge, and experience for certain health conditions. “Not all surgeries will have all of these roles, but your practice reception team will help guide you to the most appropriate care as soon as possible when booking an appointment.”
Sarb Basi, Director of Primary for the NHS Black Country Integrated Care Board (ICB), said: “With demand on primary care increasing, it’s important that we do things in a new way to help improve patients’ experience and access to GP services. “Our extended health care teams include a range of highly skilled and qualified professionals, who are experts in their fields, working closely together with GPs to deliver high quality care for
all patients. “By ensuring that patients see the most appropriate professional within the primary care setting, GPs can focus on those patients who most urgently require their care. “GP practices might be working differently, but they are very much open and here to see people if necessary, so please continue to come forward if you need help.”
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Eligible adults in the Black Country can now receive the shingles vaccine.
Shingles is an extremely painful condition which can develop after a chicken pox infection. It can occur at any age, but the risk and severity of shingles and its complications increase with age and is higher in individuals who have a severely weakened immune system.
Some cases can result in serious symptoms such as blindness, hearing loss, nerve pain and potentially death, however the shingles vaccine can significantly reduce the risk of people developing shingles and experiencing nasty symptoms. The shingles vaccine was previously offered to adults aged over 70. However, following
recommendation from the Joint Committee of Vaccination and Immunisation (JCVI), the vaccine will now be offered to those anyone who is severely immunosuppressed and over 50 from 1 September. Those turning 65 and 70 will also be eligible for the vaccine after their birthday. It means thousands more people in the Black Country will be able to get protected against shingles each year.
There are two vaccines that are used in the shingles vaccination programme. Which vaccine you will be given depends on your age and immune status, your GP will advise on this. Both provide effective protection against shingles and once your course is completed, you will not need any more shingles vaccines.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “Shingles is a virus that can occur at any age, but the risk and severity of shingles and its complications increase with age.
“It can’t be caught from other people, instead it develops in people who have previously been infected with chickenpox over their lifetime. The virus is typically reactivated in older age, or by certain medicines, illness or stress.
“Having the vaccination if you are eligible is really important. It can prevent you from getting shingles or reduce the severity of the symptoms if you do get it. “From 1 September 2023, your GP practice should invite you for the shingles vaccination as you turn 65 or 70, or if you are aged over 50 and have a weakened immune system. If they don’t you can make an appointment yourself by contacting your GP.” -
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People in the Black Country are being urged to think carefully about which health service they should use during this week’s industrial action. Hospital consultants are expected to go on strike for 48 hours from 7am on Tuesday 19 September until 7am on Thursday 21 September. Junior doctors will be on strike for 72 hours from 7am on Wednesday 20 September until 7am on Saturday 23 September.
This means that on Wednesday 20 September, both junior doctors and consultants will be on strike at the same time. All health and care partners in the Black Country are working together to prepare for the industrial action and are asking the public for their support. Emergency care will be prioritised, and people are being reminded that 999 and emergency departments are still the right services if it is a life-saving emergency.
However, for anything that isn’t life-threatening, people are being urged to use 111 online as the first port of call for health needs. People can also call 111 for help, advice, and signposting to the most appropriate service. Pharmacies, GP appointments, walk-in centres, minor injury units and urgent treatment centres will continue to be available during the industrial action and can help people with a range of injuries and illnesses. People with hospital appointments should continue to come forward for the care they need and do not need to call to check if appointments are going ahead. If appointments do need to be rearranged due to strike action, patients will be contacted directly.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “NHS services are currently extremely busy, and we expect them to remain busy and under increased pressure during the strike action taking place this week.
“We are working closely with our health and care partners to ensure those in greatest need continue to have access to high-quality care and support, however, it’s vital that people choose services wisely over this period so that care is available to patients who need it most. “If you need medical help or advice, you should contact NHS 111 online in the first instance, and they will direct you to the most appropriate service for advice or treatment. This could include your local pharmacy, GP or a local NHS walk-in centre. 999 and A&E departments should only be used if it is a life-threatening emergency. “We’d like to thank people for their patience and their ongoing support by using NHS services appropriately.” Dr Jonathan Odum, Group Chief Medical Officer for The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust, said: “Ahead of the upcoming strike action, we are asking patients to please use NHS services wisely and to only use A&E departments and 999 for life threatening emergencies to ensure care is available to patients who need it most.
“We do expect there to be an impact on some appointments and clinics but ask patients to continue to attend planned appointments unless you hear directly from the NHS to make new arrangements. “We thank the public for their support, and we are also incredibly grateful to all of the health and care staff across the Black Country who are working tirelessly to ensure patients get the right treatment, as quickly as possible, in the right place.”
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If you do not have the power to make certain decisions, a lasting power of attorney keeps those decisions with the people you trust.
Start a conversation today.
#YourVoiceYourDecision @OPGGovUK
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Engaging Communities Solutions (ECS) is an organisation that focuses on involving patients and the public in healthcare research and decision-making processes including the delivery of local Healthwatch. In 2019, ECS became part of a team led by Birmingham University to conduct a research project funded by the National Institute for Health and Care Research (NIHR). The aim of the project was to evaluate the use of inter-organizational cooperation to bring about improvements in the National Health Service (NHS) in the UK.
As part of the research, ECS carried out a focus group and interviews that contributed the patient and public voice to the project that evaluated the use of inter-organisational co-operation to make improvements in the NHS. Fieldwork was disrupted by the pandemic which meant that the completion of the research was to some extent delayed, but the report has now been published by the NIHR -
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More than 440,000 eligible people in the Black Country can now book their life-saving autumn COVID-19 vaccine.
Eligible people can now book their COVID-19 vaccination online via the National Booking System, by downloading the NHS App, or by calling 119 for free. Eligible groups may also be offered a vaccination by their GP surgeries or other local NHS services.
Those eligible include:
• all adults aged 65 and over
• care home residents
• frontline health and social care staff
• those at increased risk because they are pregnant or have a certain underlying health condition
• unpaid carers
• household contacts of those at risk.
The annual flu vaccine is also being made available to these groups, with more than 700,000 people in the Black Country eligible for a free flu vaccine.
This year’s adult COVID-19 and flu vaccination programme has been brought forward on the advice of scientists following the emergence of a new variant (BA.2.86) and ahead of the winter period.
Sally Roberts, Chief Nursing Officer for the NHS Black Country Integrated Care Board (ICB), said: “It is important for those who are eligible to top up their protection, even if they have had a vaccine or been ill with flu or COVID-19 before, as immunity fades over time and these viruses change each year.
“The NHS winter flu and COVID-19 vaccination programme provides vital protection to those eligible and their families over winter, keeping people from developing serious illnesses, and helping to minimise hospitalisations during busy winter months.
“So, I strongly encourage all eligible people to book their lifesaving winter vaccines as soon as they can.” -
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People in the Black Country are being urged to think carefully about which health service they should use during next week’s industrial action.
Hospital consultants and junior doctors are expected to go on strike for 72 hours next week, from 7am on Monday 2 October until 7am on Thursday 5 October, which will affect NHS local services. All health and care partners in the Black Country are working together to prepare for the industrial action and are asking the public for their support.
Emergency care will be prioritised, and people are being reminded that 999 and emergency departments are still the right services if it is a life-saving emergency.
However, for anything that isn’t life-threatening, people are being urged to use 111 online as the first port of call for health needs. People can also call 111 for help, advice, and signposting to the most appropriate service.
Pharmacies, GP appointments, walk-in centres, minor injury units and urgent treatment centres will continue to be available during the industrial action and can help people with a range of injuries and illnesses. People with hospital appointments should continue to come forward for the care they need and do not need to call to check if appointments are going ahead. If appointments do need to be rearranged due to strike action, patients will be contacted directly.
The NHS is also asking the public to play their part by taking simple steps during industrial action to look after themselves, loved ones and checking in on vulnerable family members and neighbours. Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “Demand for NHS services remains high, and we expect them to remain busy and under increased pressure during the strike action taking place next week.
“Our priority is to continue to provide safe care for those who need it during the strike action,
however, it’s vital that people choose services wisely over this period.
“If you need medical help or advice, or you’re unsure what to do, you should contact NHS 111 online in the first instance, and they will direct you to the most appropriate service for advice or treatment. This could include your local pharmacy, GP or a local urgent treatment centre. “By ensuring you choose the most appropriate service, this will help NHS services to manage demand and ensure A&E departments can focus on treating people with serious and lifethreatening conditions.”
Dr Mark Anderson, Chief Medical Officer at Sandwell and West Birmingham NHS Trust, said:
“The strike action planned for next week will bring substantial challenges to the local NHS,
particularly hospital services.
“Patients who have a planned hospital operation, outpatient clinics or procedures should attend
as usual unless they hear from their NHS Trust to advise otherwise. “By ensuring you choose the most appropriate service, this will help NHS services to manage demand and ensure A&E departments can focus on treating people with serious and life-threatening conditions. “We’d like to thank all NHS colleagues who are working tirelessly to keep services running over the industrial action.”
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can contact the service online or by calling 111, 24 hours a day, 7 days a week. Pharmacists can also offer expert advice on lots of common conditions such as coughs, colds, aches, and pains. To find your local pharmacy, visit the NHS website.
People should only call 999 if it is a medical emergency. -
Advice and Information -
The Positive Outcomes Project (POP) is a health and wellbeing service catered for young adults aged 16-25 in Walsall. We are here to create an accessible support network that is welcoming. We will mentor young adults by exploring challenges together and any issues that are affecting them. We will encourage better coping mechanisms and signpost to specialist help. This service is co-produced and designed by them, which adds ownership and creativity.
There are a few pathways to engage young adults in this service. The Hubs are a friendly, safe space, where young adults can drop in, socialise, and access the necessary support. We will be opening 6 Hubs in key locations across Walsall. These will host positive group activities which include a life hacks group, employability skills and many more depending on current issues raised. Whilst we are waiting for our Hubs to open, we will be using our mobile hub “the youth bus” to visit communities as a pop-up drop-in service. We
encourage everyone to keep an eye on our social media pages, as it will inform you if we are in your local area.
The website is an online directory which is accessible to everyone, it covers a vast number of issues and provides links and details of referral pathways. This can be used to signpost young adults to a wide range of local health and wellbeing services. Mentoring and 1 to 1 support are available via a referral through our website. This allows a nurturing approach with the young adult being matched with one of our mentors, who are trained to deliver health and wellbeing support. Our mentors are passionate about making a difference and changing lives. Our mentors will be present at the Hubs to motivate and inspire young adults. Sessions can be in person or virtually to ensure young adults are comfortable in engaging and get the most out of the service.
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On Tuesday 12th October 2023, we're launching a new clinic at the Clock Tower in the Walsall Arboretum. You'll still be able to have online therapy if you'd like, but if you prefer face-to-face therapy, come to our new centre. Unsure of where we are, we're based in the corner of the Arboretum on the main crossroad in Walsall (Clock Tower, Arboretum, Lichfield Street, Walsall, WS4 2DU). -
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To read download a copy. -
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Pop-up COVID-19 and flu vaccination clinics are being set up in the Black Country to encourage people to come forward for a vaccine ahead of winter.
The community pop-up clinics are being hosted at a range of locations in Wolverhampton, Dudley, Walsall and Sandwell, with no appointment necessary.
Anyone aged 18 and over who is eligible for an autumn COVID-19 or flu vaccine is encouraged to come forward as soon as possible.
Those eligible include:
• all adults aged 65 and over
• care home residents
• frontline health and social care staff
• those at increased risk because they are pregnant or have a certain underlying health condition
• unpaid carers
• household contacts of those at risk.
Walk in vaccines are available at the following locations over the next week: Wolverhampton:
• Park Village Education Centre, Cannock Road, WV10 0RA
o Tuesday 3 October, 1pm-7pm
o Saturday 7 October, 10am-4pm
o Sunday 8 October, 10am-4pm
Dudley:
• Dudley Market Place, High Street, DY1 1PQ, Friday 6 October, 9am-1pm
• Moor Centre, Brierly Hill, DY5 3AH, Saturday 7 October, 9am-1pm
Walsall:
• The Square, New Invention, Willenhall, WV12 5EA, Wednesday 4 October, 10am-2pm
• Sainsbury's, Reedswood Way, WS2 8XA, Friday 6 October, 3pm-7pm
Sandwell:
• Tesco, Fox Oak Street, Cradley Heath, B64 5DF, Tuesday 3 October, 10am-2pm
• Tesco, New Square, West Bromwich, B70 7PR, Sunday 8 October, 10am-2pm
Sally Roberts, Chief Nursing Officer for the NHS Black Country Integrated Care Board, said: “For some people, flu and COVID-19 symptoms are unpleasant, but for many, particularly those with certain health conditions, older people, and pregnant women, they can be very dangerous and even life-threatening.
“Vaccinations are our best defence against these viruses and remain the best way to protect yourself, your friends and family which is particularly important as we approach the winter months.
“Our pop-up clinics are a great way for those eligible for a flu or autumn COVID-19 vaccine to get vaccinated at a time and location that suits them, with no appointment necessary. You don’t need to wait to be invited if you’re eligible, just come forward as soon as you can.
“If anyone is hesitant about the vaccine or has any questions, the pop-up clinics are also an opportunity to speak to experts from the NHS in a private and confidential environment, so please do pop along even if it’s just to have a conversation.”
The pop-up vaccination clinics will continue through October with more dates and venues to be added over the next week. Please visit the NHS Black Country ICB website for more information.
In addition to the pop-up clinics, eligible people can book their autumn COVID-19 vaccine online via the National Booking System, or by calling 119.
Flu vaccinations are also available at a range of community pharmacies. To find a pharmacy near you visit the NHS.
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Packed with what we have been doing and going to be doing with messages from our partners. -
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during September 2023. Also, things that you can get involved with! -
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during August 2023. Also, things that you can get involved with! -
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with! -
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October is World Menopause Month, and October 18th celebrated as World Menopause Awareness Day, with the focus this year on cardiovascular health. Established in 2009 by the International Menopause Society in collaboration with the World Health Organization (WHO), World Menopause Month aims to raise awareness of the menopause and the possible associated health issues, whilst promoting support options available to improve the health and wellbeing of those navigating the menopause transition.
To show our support to colleagues experiencing menopause, Engaging Communities Solutions (ECS), is a signatory of the Workplace Menopause pledge:
Our Managing Director, Elizabeth Learoyd said, “We are committed to supporting our employees in the workplace and caring for their health and wellbeing. While no two people experience menopause in the same way, menopause represents a significant well-being concern for many. That is why we recognise the importance of raising awareness of the potential impacts of menopause as a first step towards ensuring everybody gets the help they need to safeguard their health and wellbeing at work”. -
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The presentation slides from our Annual Public Meeting held on the 17th of October 2023 are now available to download. -
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People in the Black Country are being reminded of the possible signs and symptoms of cancer, and the importance of getting checked out by their GP.
Finding cancer early means it’s easier to treat, which is why being aware of the general signs and symptoms of cancer is important.
Some common signs and symptoms of cancer include:
• persistent tummy trouble or a persistent change in bowel habit such as constipation or
diarrhoea
• blood in your poo
• blood in your pee even just once
• unexpected or unexplained bleeding
• unexplained persistent pain
• an unexplained lump
• a persistent cough for three weeks or more (that isn’t COVID 19)
• weight loss that is not explained by a change in your diet or lifestyle
• a new mole or changes to a mole.
It’s probably nothing serious, but if you experience any of the above signs or symptoms, it is
important that you see your doctor and have your symptoms checked out.
The NHS has created a video with a local GP to highlight the importance of coming forward if you have any cancer symptoms that are worrying you. You can watch the video on YouTube Click on Pink button..
Dr Gurpreet Rakhra, a local GP in the Black Country, said: “It’s really important to raise awareness of the possible signs and symptoms of cancer and encourage people to get any symptoms that are concerning them checked out.
“You are not wasting anyone's time, and if it isn't serious, your mind will be put at ease. But if it is cancer, early diagnosis can make all the difference. The sooner cancer is detected, the better the chances of successful treatment.
“If you notice any unusual change in your body that will not go away or you have noticed something that could be a sign of cancer, please book an appointment to see your GP as soon as possible, even if you’ve recently had screening or if your due screening.”
For more information on cancer symptoms, visit the NHS website.
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Thank you to those who attended our Annual Public Meeting.
But now we need your assistance. Start the conversation... -
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Pop-up COVID-19 and flu vaccination clinics have been set up in the Black Country with British Sign Language (BSL) support available for those who need it. The community pop-up clinics are being hosted at a range of locations in Wolverhampton, Dudley, Walsall and Sandwell, with no appointment necessary.
A number of the clinics will be fully supported by a BSL interpreter, providing support for the deaf community who want to come forward for a winter vaccination.
Anyone aged 18 and over who is eligible for an autumn COVID-19 or flu vaccine is invited to come forward.
Those eligible for both winter vaccines include people aged 65 and over, those that are pregnant, adults and children (aged six months and above) with certain health conditions, care home residents, frontline health and social care staff, unpaid carers and household contacts of people with a weakened immune system.
BSL interpreters will be available at the following pop-up clinics over the next few weeks:
• Morrisons, Holyhead Road, Wednesbury, WS107BD, Thursday 2 November, 10am2pm
• Tesco, Brownhills, Walsall, WS8 6DZ, Monday 6 November, 9am-1pm
• The Square, New Invention, Willenhall, WV12 5EA, Wednesday 8 November, 10am2pm
• Park Village Education Centre, Cannock Road, WV10 0RA, Tuesday 14 November,
1pm-7pm
• Dudley Market Place, High Street, DY11PQ, Friday 17 November, 9am-1pm
Sally Roberts, Chief Nursing Officer for the NHS Black Country Integrated Care Board, said: “Having a flu and/or COVID-19 jab can help make sure you and those you care for are well protected during the winter months and beyond.
“Our pop-up clinics are a great way for those eligible for a flu or autumn COVID-19 vaccine to get vaccinated at a time and location that suits them, with no appointment necessary. “However, it’s important that they are accessible and inclusive as possible to ensure our communities feel supported to come forward for a vaccination, which is why we have also set up dedicated clinics which will have a BSL interpreter on site to support for BSL users.
“If anyone is hesitant about the vaccine or has any questions, the clinics are an opportunity to speak to experts from the NHS in a private and confidential environment, so please do pop along even if it’s just to have a conversation.” Christopher Beech, Project Development Manager at Zebra Access, a deaf-led charity in Wolverhampton, said: “It is well documented that Deaf, Deafblind, Hard of Hearing and Deafened people are more likely to suffer from ill health due to lack of communication access to Health services and provisions.
“Therefore, it is fantastic to see the planned pop-up vaccination clinic providing BSL access during November across different sites for this marginalised group as we approach the winter season.”
In addition to the pop-up clinics, eligible people can book their autumn COVID-19 vaccine online
via the National Booking System, or by calling 119.
Calls to 119 are free from mobiles and landlines and the booking service provides support in 200 different languages. Those who have difficulties communicating or hearing, or are a BSL user can use textphone 18001 or the NHS 119 British Sign Language (BSL) interpreter service Flu vaccinations are also available at a range of community pharmacies. To find a pharmacy near you visit the NHS website. -
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This Ask Your Pharmacist Week (30 October – 6 November), people in the Black Country are being reminded to speak to their local pharmacist for any health advice this winter. Ask Your Pharmacist Week is an annual initiative organised by the National Pharmacy Association, which aims to raise awareness of the full range of services on offer in pharmacies.
This year’s theme is ‘meet your local pharmacist team’, highlighting the skills and knowledge of community pharmacists and the wider pharmacy team and their track record of safely delivering clinical services.
At a time when the NHS is preparing for what is expected to be a challenging winter, people are being reminded of this vital line of support that is available in their local pharmacy. Pharmacies can help with a wide range of minor conditions, including coughs, colds, sore throats, tummy trouble and aches and pains. They can also help with dispensing medicines, repeat prescriptions, and help people choose the correct over-the-counter-medicine. Some also offer vaccination services.
Stephen Noble, local pharmacist and Chief Officer of the Community Pharmacy Dudley, said: “Ask Your Pharmacist Week is a great opportunity for us to highlight the important role pharmacists play in helping people to stay well, especially as we head into the
winter months.
“As experts in medicine, pharmacists can help you with almost any health concerns you may have, whether that's providing treatment on the spot or signposting you to the right alternative NHS service. You don’t need to book an appointment to speak to your pharmacist, just ask for a private chat. It’s free and confidential.
“It’s vital that people seek medical advice in order to stay safe and well so please don’t wait for minor illnesses to get worse – think pharmacy first and visit your local pharmacy today.”
Patients registered with a GP practice in the Black Country can also make use of the Pharmacy First service. This service provides people who are exempt from prescription charges with overthe-counter medicines rather than you needing to see a GP to receive the medication on a free prescription. -
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Dental services across the West Midlands are commissioned by the Office of the West Midlands, on behalf of NHS Birmingham and Solihull Integrated Care Board (ICB) and NHS Black Country ICB.
We want to know what’s important to you when accessing orthodontic treatment. Whether you’ve recently had orthodontic treatment, or simply want your voice heard, your input is vital for helping us shape how these services are provided in the future.
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To read and download a copy. -
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To help focus our work projects for 2024/25. We need you, the Walsall public, to take part and answer a small number of questions. What you say could help reshape services to improve the service user experiences in the future. Make a difference today! -
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More than 39,000 GP appointments were missed in September, new data for the Black Country has revealed.
The latest figures for GP access shows that in September more than 630,000 appointments were delivered in the Black Country, however nearly 40,000 appointments were recorded as “did not attend” – commonly referred to as DNAs. This is where a patient fails to attend an appointment and does not cancel so it can’t be rebooked by the practice.
To understand the reasons why people might not cancel appointments that are no longer needed, the NHS Black Country Integrated Care Board (ICB) is encouraging patients to share their views and take part in a survey.
The survey asks about their previous experiences with cancelling GP appointments and what measures they think should be put in place to help with this. It also includes questions such as why they might have missed a GP appointment, for example for issues with travel, work commitments or having caring responsibilities.
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Have you visited the NEW Emergency Care (A&E) & Urgent Treatment Centre at Walsall Manor Hospital? We would like to hear about your experiences.
We will produce a public report so that you and the service providers can see how the service is being delivered from a patient's point of view. What is working and maybe what is not? -
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A new state-of-the-art £12.3 million medical centre in Walsall has now opened its doors to patients.
Located on Hatherton Street, the new medical centre brings together four existing GP practices into one modern, purpose-built facility.
The Limes Medical Centre, Lichfield Street Surgery and Sycamore House Medical Centre have now merged as one practice, Umbrella Medical, and will be located in the centre alongside Saddlers surgery.
By coming together, the two surgeries will offer a greater variety of services to its 27,000 patients, reduce waiting times for patients and provide access to medical specialists. Designed by Gould Singleton Architects, the centre will provide treatment rooms, consulting rooms and meeting rooms. In addition, there will be an on-site pharmacy, as well as 110 on-site parking spaces.
Dr Martin Stevens, Senior GP Partner at Umbrella Medical, said: “We are delighted to finally open our long awaited medical centre. Over 90% of our patient consultations are face to face and our existing surgeries are full to capacity. Our new surgery gives us more consulting and treatment rooms allowing us to see more patients. We will also be able to provide an improved range of services with access to a bigger choice of clinicians.
“The centre is bright and airy, and provides a pleasant and comfortable environment for patients, visitors and staff. There are significantly improved facilities for patients with disabilities or limited mobility, and for children.
“I would like to thank our Patient Representation Group for all the help and support they have
offered along the way.”
Sarb Basi, Director of Primary Care for the NHS Black Country Integrated Care Board, said: “We’re really pleased to be supporting this long-awaited project at a time when demand for GP appointments is greater than ever.
“The opening of this state-of-the art medical centre is an important development for the local community, providing much-needed extra space and additional modern facilities for both patients and staff.
“It will also allow the practices to meet the growth in patient demand as well as offer additional care to the benefit of patients and help us to integrate with wider health services in the area.”
Midlands-based construction company Speller Metcalfe was responsible for building the state-of-the-art facility to meet the sustainable BREEAM Excellent standards. This means that the medical centre meets a number of sustainable standards including energy, waste, pollution, materials and management.
Rob Lashford, Divisional Director for Speller Metcalfe said: “We are delighted to see the completion of this new medical centre for the residents of Walsall. “As a local contractor, we know the difference these improved facilities will make to the provision of healthcare in the area.”
Walsall is in the middle of a £1.5billion transformation with numerous projects currently underway to improve connectivity, increase jobs and housing and provide new business opportunities. The completion of Hatherton Medical Centre is one of many exciting developments that will improve services and quality of life for Walsall people.
Councillor Gary Flint, Portfolio Holder for Wellbeing, Leisure and Public Spaces, said: “The new state of the art Hatherton Medical Centre will be an asset to the borough, serving the community from a central and well-connected location.
“It’s especially exciting to hear that the facility meets the sustainable BREEAM Excellent standards and helps us to move towards our target of achieving net zero carbon emissions by 2050. The facilities available at the centre will make a huge difference to healthcare services for Walsall people and I am delighted to see the completion of the project. -
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Be Well Walsall is a new wellbeing service for Walsall provided by Maximus. Our expert team will focus on helping your patients with long-lasting behaviour changes.
This service will be taking over from One You Walsall delivered by My Time Active from Wednesday 1 November. -
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The NHS is urging anyone eligible for an autumn COVID-19 vaccination to book an appointment now.
The autumn COVID-19 vaccination programme started in September, with eligible people invited to come forward and book an appointment via the National Booking System or by calling 119.
Following advice from the UK Health Security Agency (UKHSA), those eligible for an autumn COVID-19 vaccine have until Friday 15 December to book an appointment. After this date, vaccinations will only be available at selected locations on a walk-in basis.
People eligible for an autumn COVID-19 vaccine include:
• those aged 65 and over
• those that are pregnant
• adults and children (aged six months and above) with certain health conditions
• care home residents
• frontline health and social care staff
• unpaid carers
• household contacts of people with a weakened immune system
If you’re unsure if your eligible for a vaccine, you can check the NHS website here.
Sally Roberts, Chief Nursing Officer for the NHS Black Country Integrated Care Board, said: “Our winter vaccination programme has seen almost 150,000 eligible people receive their autumn COVID-19 booster vaccine, which is fantastic.
“Vaccination remains our best defence against COVID-19 and is the best way to protect yourself, your friends and family, which is particularly important as we approach the winter months.
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Parents and carers in the Black Country are being reminded to get their children
vaccinated against measles, mumps and rubella (MMR).
Measles is a highly infectious disease which can lead to serious complications if it is not treated. In the most severe cases, it can develop into more threatening conditions such as pneumonia, especially in those with a weakened immune system.
Symptoms of measles include:
• a high fever
• rash
• cough
• runny nose
• watery eyes.
All children are invited for their first MMR vaccine on the NHS when they turn one. The second dose is given when they reach three years and four months of age. Having two doses of the vaccine provides the best protection against MMR.
In the Black Country, more than 400 children are eligible for a first dose of the vaccine, while a further 700 are eligible for a second dose.
Dr Fiona Rose, local GP and Clinical Director for Quality and Safety for the NHS Black Country Integrated Care Board (ICB), said: “The MMR vaccine is a safe and effective combined vaccine, which protects against three serious illnesses - measles, mumps, and rubella.
“These are viral infections that can spread quickly and make children seriously ill, which is why it’s vital that they get the maximum protection.
“Millions of MMR vaccination doses are given each year to offer the best protection and, speaking as both a doctor and a parent, the MMR vaccine is the best possible way to keep our children safe and healthy.
“So, I am urging parents and guardians to check their child’s red book to make sure they are fully vaccinated against this disease.”
Parents who are unsure if their child is up to date with all their routine vaccinations should check their child’s Red Book (personal child health record), the NHS App, or contact their GP practice.
Adults and older children can also be vaccinated at any age if they have not been fully vaccinated before and are being encouraged to come forward if they haven’t had two doses.
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Across the Black Country there were than 39,000 GP appointments were missed in September, see news release here: More than 39,000 missed GP appointments :: Black Country ICB
To understand the reasons why people might not cancel appointments that are no longer needed, the NHS Black Country Integrated Care Board (ICB) is encouraging patients to share their views and take part in a survey.
The survey asks about their previous experiences with cancelling GP appointments and what measures they think should be put in place to help with this. It also includes questions such as why they might have missed a GP appointment, for example for issues with travel, work commitments or having caring responsibilities.
The survey is open until 10 December and anyone registered to a GP practice is encouraged to take part in the survey, which can be completed online. -
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This project was an agreed piece of work from patients/service user experiences we received during 2019/2020. Patients indicated that they were having difficulties contacting a number of GP surgeries/practices.
Patient intelligence was gathered from various sources: our online service feedback centre, face to face outreach, calls to our Freephone telephone number and our Email info@ account.
It should be noted that this intelligence was gathered and was happening prior to the outbreak of COVID-19 -
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If this is you? Or a loved one? Get in touch. Tel: 0800 470 1660 or email:info@healthwatchwalsall.co.uk -
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Read our latest work project 2023/2024 report on NHS dental Care services in Walsall. -
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See it on here or on our YouTube Channel. -
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People in the Black Country are being reminded to order any repeat prescriptions they may need ahead of the festive period.
GP practices and pharmacies will have limited opening hours over the Christmas and New Year period, making it more challenging for people to access medicines at short notice. Every bank holiday, NHS 111 sees an increase in people getting in touch about repeat prescriptions. Waiting and using emergency or urgent services over the festive break puts added pressure on already busy services.
To avoid this and to ensure health is not put at any unnecessary risk, people are being asked to submit any repeat prescriptions that are due for renewal by Monday 18 December at the latest to make sure there is enough time for them to be processed and dispensed.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “Running out of your usual medication can have serious consequences, especially if you use them to control heart and breathing problems or a long-term condition such as diabetes, and is the last thing you want to do while you’re celebrating with loved ones over the holidays.
“That’s why we’re encouraging anyone who may need a repeat prescription to order them well ahead of the bank holiday period and not leave it until the last minute when pharmacies and GP practices are operating with limited opening hours.
“This can be a busy time of the year, especially in the build-up to Christmas, but it’s important that we all take time to think about our health and do what we can to stay well. Having a medicine cabinet at home with some simple over-the-counter remedies like paracetamol, ibuprofen, and anti-diarrhoea tablets is also recommended so you can treat any common illnesses or ailments yourself.”
Most repeat medication requests can be made online, via local practice websites or through the NHS App. People who do not use the internet can approach their practice to access their prescriptions.
To find your nearest pharmacy, visit the NHS website.
If you or a loved one becomes unwell over the festive period and is in need of urgent health advice or treatment – particularly over the bank holidays when GP practices will be closed – contact NHS 111 by dialling 111 or visit 111.nhs.uk. -
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Packed full of interesting information, updates, get involved options, and messages from our partners. -
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People in the Black Country are being urged to think carefully about which health service they should use during the upcoming industrial action and the Christmas and New Year bank holidays.
Junior doctors are planning to strike from 7am Wednesday 20 December 2023 through to 7am Saturday 23 December 2023, and again from 7am Wednesday 3 January 2024 until 7am Tuesday 9 January 2024, during the traditionally busy Christmas and New Year period.
All health and care partners in the Black Country are working together to prepare for the industrial action and the bank holidays, which will have significant impact on NHS local services, and are asking the public for their support.
Emergency care will be prioritised, and people are being reminded that 999 and emergency departments are still the right services if it is a life-saving emergency. However, for anything that isn’t life-threatening, people are being urged to use 111 online as the first port of call for health needs. People can also call 111 for help, advice, and signposting to the most appropriate service.
Pharmacies, GP appointments, walk-in centres, minor injury units and urgent treatment centres will continue to be available during the industrial action and can help people with a range of injuries and illnesses. People with hospital appointments should continue to come forward for the care they need and do not need to call to check if appointments are going ahead. If appointments do need to be rearranged due to strike action, patients will be contacted directly.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “We’re approaching what is already one of the busiest times of the year for the NHS and there is no doubt that this level of planned strike action alongside the festive period will create an even greater strain on many of our services.
“Your NHS is still here for you, but we’re asking people to consider whether A&E is the most appropriate place for their needs, and if it’s not, to seek alternatives. “NHS 111 online or by telephone is available 24/7 for urgent medical advice but it's worth remembering that most common ailments at this time of year can be effectively managed at home with advice from a local pharmacy.
“By ensuring you choose the most appropriate service, you will not only you save time waiting, but you will be treated by the most appropriate healthcare professional for your needs. This will also help NHS services to manage demand and ensure hospitals can focus on treating people with serious and life-threatening conditions.”
The NHS has also been reminding people to order any repeat prescriptions in advance. This not only helps avoid a last-minute rush for GP practices and pharmacies, but also helps ease the burden on the NHS 111 service and hospitals.
Dr Julian Hobbs, Medical Director at Dudley Group NHS Foundation Trust, said: “Undoubtedly this festive period will be a huge challenge as we prepare not only for our busiest time of the year, but also the impact of the longest industrial action period so far across our hospitals.
“Our number one priority is to ensure that those in greatest need continue to have access to high quality care and our immediate focus will be on the safe delivery of urgent and emergency care services.
“Planned appointments and clinics are likely to be affected, however people should continue to attend their appointments unless they are contacted directly by the NHS.
“I'd also like to thank all health and care teams across the Black Country for their work over this busy time, as always your dedication in helping those who need help and support is greatly appreciated.”
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can contact the service online 111.nhs.uk or by calling 111, 24 hours a day, 7 days a week.
A small number of pharmacies will be open on Christmas Day, Boxing Day and New Year’s Day for any people in need of an emergency prescription, urgent advice on medicine or a confidential consultation for a minor health concern.
Opening times for all of the Black Country’s pharmacies, including those staying open on the bank holidays, can be found on the NHS website.
People should only call 999 if it is a medical emergency
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We will be closed on the 25th, 26th and 27th of December. And the 1st of January 2024. -
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A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during October 2023.
Also, things that you can get involved with! -
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A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during Novmeber 2023.
Also, things that you can get involved with! -
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A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during December 2023.
Also, things that you can get involved with! -
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A callout to anyone who has used the NEW Emergency and Urgent Care Centre at Walsall Manor Hospital.
Share your experience, call us on 0800 470 1660 or Email: info@healthwatchwalsall.co.uk -
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Parents across the Black Country are being urged to make sure children are up to date with their measles, mumps and rubella (MMR) jab, following an increase in measles in the West Midlands.
Measles is a highly infectious disease which can lead to serious complications such as severe lung infections and inflammation of the brain. It also damages and suppresses the whole immune system, meaning children can be left much more susceptible to catching other illnesses.
It can spread quickly among communities, such as schools and nurseries, if children have not had two dose the MMR vaccine.
Symptoms of measles include:
• high temperature
• runny or blocked nose
• sneezing
• cough
• red, sore, watery eyes
• rash, which usually appears a few days after cold-like symptoms (sometimes it starts around the ears before spreading to the rest of the body).
All children are invited for their first MMR vaccine on the NHS when they turn one. The second dose is given when they reach three years and four months of age. Having two doses of the vaccine provides the best protection against MMR.
Adults and older children can also be vaccinated at any age if they have not been fully vaccinated before and are being encouraged to come forward if they haven’t had two doses.
The NHS has created a video of a local infection prevention nurse sharing the symptoms of measles to look out for and the ways to keep your child safe with the MMR vaccine.
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The Black Country Local Maternity and Neonatal System (BCLMNS) is looking at a way of working across Dudley, Sandwell, Walsall and Wolverhampton. This would mean that care is based on where women and birthing people plan to have their babies – rather than being based on geography -
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By taking part, you will:
• Gain/extend knowledge about how to live with your condition
• Feel confident and more in control of your life
• Manage your condition and treatment together with healthcare professionals
• Be realistic about the impact of your condition on yourself and your family
• Use your new skills and knowledge to improve your quality of life
• Meet others who share similar experiences
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Diabetes Self Care Management Programme
If you are living with Diabetes, why not join the Diabetes Self Care Management Programme and take better care of yourself. -
Advice and Information -
If you are living with Chronic Pain, why not join the Chronic Pain Self Care Management Programme and take better care of yourself -
Advice and Information -
Learn new skills to help you to cope with your caring situation.