Methods of GP access report

Report - 29 November 2023

This project was an agreed piece of work from patients/service user experiences we received during 2019/2020. Patients indicated that they were having difficulties contacting a number of GP surgeries/practices.
Patient intelligence was gathered from various sources: our online service feedback centre, face to face outreach, calls to our Freephone telephone number and our Email info@ account.

It should be noted that this intelligence was gathered and was happening prior to the outbreak of COVID-19

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