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News -
Thanks to people for sharing their experiences of using the Walsall Urgent Treatment Centre. -
Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
Report -
The report is for Healthwatch Walsall to find out what its work focus for engagement and research should be for the coming year -
Report -
Walsall CCG carried out a consultation on the future of Urgent Care Services in the area. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
A Healthwatch Report for the Black Country and West Birmingham Sustainability and transformation plans (STPs). -
Report -
The engagement with young people was carried out through face-to-face engagement with training providers in Walsall and general outreach. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. -
Report -
Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their issues. -
Report -
A copy of our public meeting/ minutes -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations, and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Report -
Healthwatch continues to gather information locally, through various means, such as surveys, focus groups, one-to-one conversations and questionnaires. -
Blog -
Throughout our work, we gather information about health inequalities by speaking to people whose experiences aren’t often heard. -
Advice and Information -
As a consumer champion for the public, Healthwatch Walsall (HWW) regularly listens to experiences about unsatisfactory care and signposts to the most appropriate complaints handler. -
Report -
On the 3rd of March Healthwatch Walsalls, First Friday Focus meeting was around bereavement services. Download a summary of that meeting. -
Report -
A copy of our public meeting/ minutes. -
News -
The latest NHS data shows that a record number of people are waiting for care. However, our new research indicates that there is also a hidden waiting list, and more needs to be done to understand what it's like for people trying to get referred.
New NHS data indicates that over seven million people are on waiting lists for specialist clinical care or surgery.
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COMMUNITY OUTREACH LEAD - £24,000 PER ANNUM
37 HOURS PER WEEK, FIXED TERM TO END MAY 2024
Healthwatch Walsall is the local health and social care champion for the people of Walsall. We make sure that NHS leaders and other decision makers hear peoples’ voices about the services and care they receive. We are looking to recruit an enthusiastic, experienced and self-motivated individual to be our Community Outreach Lead in Walsall. The individual will work flexibly from both the home base and the Healthwatch Walsall office, with the need to travel extensively across the Borough. The successful individual will work closely with the Healthwatch Walsall team to ensure that the views of Walsall people from all communities about NHS services, children’s and adults social care are captured and recorded. The role entails meeting people, often going to where people are naturally around in their day to day lives and striking up conversations to find about peoples experiences. If you are comfortable doing that then this is the role for you. -
News -
Here is our Spring Newsletter filled with information, updates, and messages from our partners. -
Report -
Our Enter and View Report on Blakenall Family Practice is now available. The visit took place in March 2023. If you would like a paper copy of the report sent to you please call 0800 470 1660. -
News -
Our Healthwatch Advisory Board - Public Meeting Minutes are now available. 18th April 2023. -
News -
Yes, it will be on Tuesday 17th October from 11.00 am till 2.30 pm.
The meeting venue is Ryecroft Community Hub, 28 New Forest Rd, Walsall WS3 1TR.
This is an opportunity for you the public to meet the team and to find out the work we have been doing and are currently undertaking.
We will present our Annual Report 2022/2023 as well as give an update on our 2023/2024 work projects.
There will be guest speaker(s) and advice and information from support organisations. -
News -
If you do not have the power to make certain decisions, a lasting power of attorney keeps those decisions with the people you trust.
Start a conversation today.
#YourVoiceYourDecision @OPGGovUK
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To read download a copy. -
News -
Packed with what we have been doing and going to be doing with messages from our partners. -
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A brief outline of some of the themes and issues that patients have faced using Walsall Services during August 2023. Also, things that you can get involved with! -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with! -
News -
October is World Menopause Month, and October 18th celebrated as World Menopause Awareness Day, with the focus this year on cardiovascular health. Established in 2009 by the International Menopause Society in collaboration with the World Health Organization (WHO), World Menopause Month aims to raise awareness of the menopause and the possible associated health issues, whilst promoting support options available to improve the health and wellbeing of those navigating the menopause transition.
To show our support to colleagues experiencing menopause, Engaging Communities Solutions (ECS), is a signatory of the Workplace Menopause pledge:
Our Managing Director, Elizabeth Learoyd said, “We are committed to supporting our employees in the workplace and caring for their health and wellbeing. While no two people experience menopause in the same way, menopause represents a significant well-being concern for many. That is why we recognise the importance of raising awareness of the potential impacts of menopause as a first step towards ensuring everybody gets the help they need to safeguard their health and wellbeing at work”. -
News -
October is World Menopause Month, and October 18th celebrated as World Menopause Awareness Day, with the focus this year on cardiovascular health. Established in 2009 by the International Menopause Society in collaboration with the World Health Organization (WHO), World Menopause Month aims to raise awareness of the menopause and the possible associated health issues, whilst promoting support options available to improve the health and wellbeing of those navigating the menopause transition.
To show our support to colleagues experiencing menopause, Healthwatch Walsall , delivered by Engaging Communities Solutions (ECS), is a signatory of the Workplace Menopause pledge:
World Menopause Day 2023
World Menopause Day is held each year on 18 October to raise awareness, break the stigma and highlight the support available for improving health and wellbeing for those experiencing menopause.
Menopause is not just a gender or age issue; it is an organisational issue which can impact colleagues both directly or indirectly. Awareness around this topic is key to reducing the stigma attached to menopause and encouraging people to talk more openly about it
The theme for World Menopause Day 2023 is cardiovascular disease. The link between reproductive factors and cardiovascular disease is another important aspect of menopause that women need to be aware of.
Researchers have recently discovered that a woman's reproductive experiences (including menstruation, pregnancy, any breast cancer treatments, and menopause) can affect the chances of developing cardiovascular disease later in life. Awareness of this can help determine an individual's risk.
The International Menopause Society has a range of resources available to support this year’s theme, available in different languages.
At Healthwatch Walsall, we are proud to be a signatory of the Workplace Menopause Pledge, showing that we will provide support, information and resources to our colleagues experiencing menopause.
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News -
People in the Black Country are being reminded of the possible signs and symptoms of cancer, and the importance of getting checked out by their GP.
Finding cancer early means it’s easier to treat, which is why being aware of the general signs and symptoms of cancer is important.
Some common signs and symptoms of cancer include:
• persistent tummy trouble or a persistent change in bowel habit such as constipation or
diarrhoea
• blood in your poo
• blood in your pee even just once
• unexpected or unexplained bleeding
• unexplained persistent pain
• an unexplained lump
• a persistent cough for three weeks or more (that isn’t COVID 19)
• weight loss that is not explained by a change in your diet or lifestyle
• a new mole or changes to a mole.
It’s probably nothing serious, but if you experience any of the above signs or symptoms, it is
important that you see your doctor and have your symptoms checked out.
The NHS has created a video with a local GP to highlight the importance of coming forward if you have any cancer symptoms that are worrying you. You can watch the video on YouTube Click on Pink button..
Dr Gurpreet Rakhra, a local GP in the Black Country, said: “It’s really important to raise awareness of the possible signs and symptoms of cancer and encourage people to get any symptoms that are concerning them checked out.
“You are not wasting anyone's time, and if it isn't serious, your mind will be put at ease. But if it is cancer, early diagnosis can make all the difference. The sooner cancer is detected, the better the chances of successful treatment.
“If you notice any unusual change in your body that will not go away or you have noticed something that could be a sign of cancer, please book an appointment to see your GP as soon as possible, even if you’ve recently had screening or if your due screening.”
For more information on cancer symptoms, visit the NHS website.
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Thank you to those who attended our Annual Public Meeting.
But now we need your assistance. Start the conversation... -
News -
To help focus our work projects for 2024/25. We need you, the Walsall public, to take part and answer a small number of questions. What you say could help reshape services to improve the service user experiences in the future. Make a difference today! -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during December 2023.
Also, things that you can get involved with! -
Report -
Healthwatch Walsall wanted explore how Black and Asian women in Walsall truly feel during
their maternity journey. Do women feel as though they are listened to and valued as individuals? Do women feel they are treated with respect and compassion? These are major factors in the quality of treatment a patient feels they have received. Furthermore, we wanted to ask women if they felt their ethnic background influenced the treatment and care they received.
Gathering such patient experiences helps to give a small insight into the maternity journey for Black and Asian women in Walsall. -
News -
Dear colleague,
Your local NHS is asking people for their comments about proposals to reduce differences in access to Healthcare services in the Black Country.
In July 2022, a change in the law created our new organisation, NHS Black Country Integrated Care Board (ICB), to take over local healthcare planning from the former clinical commissioning group (CCG) serving the areas of Dudley, Sandwell, Walsall, and Wolverhampton.
Since the ICB establishment we have been reviewing our clinical policies. This includes:
reviewing the four existing CCG policies to harmonise them into one new position for the ICB
implementing new policies to take into account national clinical guidelines and best practice
While the majority of their clinical policies were similar, there were several clinical polices that had some differences. To address these differences, commissioning policies for treatments listed below are being reviewed to look at how they can be made the same for the places of Dudley, Sandwell, Walsall, and Wolverhampton
Clinical experts have looked at the latest evidence and practice for all of these services, both nationally and locally, to ensure the local offer is high quality and safe.
The clinical policy review will be carried out in stages.
A public involvement exercise is now live to collect wider views and feedback from local people and staff to inform our final decision-making.
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In June 2023, the NHS Black Country Integrated Care Board (ICB) published the local NHS Joint Forward Plan, describing how NHS organisations in the Black Country will work together with other partners, including Local Authorities and the community and voluntary sector, to arrange and provide services to meet the needs of local people.
The following five priority areas were set out in the plan:
Priority 1- Improving access and quality of services
Priority 2- Community where possible – hospital where necessary
Priority 3- Preventing ill health and tackling health inequalities
Priority 4- Giving people the best start in life
Priority 5- Best place to work.
With the second year approaching, the plan has been updated and a sixth priority - ‘fit for the future’ - has been added. This is to recognise that the Black Country health system needs to change the way it works to embrace the opportunities and meet the challenges it faces. -
Report -
A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during February 2024.
Also, things that you can get involved with! -
Report -
On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.
Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’
‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’
This report is a local sample of service user experiences and views.
Available as a PDF and Word document which can be read aloud.
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The minutes from our open to the public session of our meetings. -
Report -
Teenage pregnancy was chosen as one of our priority projects for 2023-2024. We met with Local Authority staff and from this meeting it was clear most of the work we would be undertaking would be around communication, which is something we had already covered in our Young Persons Communication Around Health and Social Care Services Report. We then met with Walsall Teenage Pregnancy Lead; from this we were invited to engage with young people who are currently attending 2 programmes that are running in Walsall, Teens & Toddlers and Thrive.