News and reports

We visited 11 social care settings during the year. There was a plan to visit an additional 2 by the end of March 2020 but due to the COVID-19 outbreak, all Enter and View and community outreach was suspended.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

The engagement with young people was carried out through face-to-face engagement with training providers in Walsall and general outreach.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

A study into the experiences of service users, parents, and carers of the case assessment process.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.

Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

Three focus groups were undertaken in Sandwell, Walsall, and Wolverhampton. One focus group was undertaken in Dudley along with six drop-ins at GP practices.

Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns.

To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.