-
Report -
A copy of our public meeting/ minutes. -
News -
The latest NHS data shows that a record number of people are waiting for care. However, our new research indicates that there is also a hidden waiting list, and more needs to be done to understand what it's like for people trying to get referred.
New NHS data indicates that over seven million people are on waiting lists for specialist clinical care or surgery.
-
News -
Dementia: shaping support in Walsall, Wednesday 10 May 2023, 9.30 am - 1.30 pm
Attend and help shape the future of services for people with dementia in Walsall. -
News -
'Virtual Wards' 'What are they?'
Guest speaker: Fiona Micheli - Lead Nurse Care Navigation Centre /Virtual Wards
Join us for an informative presentation about what they are and have a chance to ask questions and learn all about it.
-
Report -
Our' Cost Of Living Crisis' report is now available. See how people have made adjustments and whats important to them. -
Report -
Our latest Enter and View Report on Touchwood Pharmacy - Blakenall Village Centre is now available.
If you wish to receive a paper copy please call: 0800 470 1660. -
Report -
We have finished our young persons project around barriers to communication when accessing health and social care services. It was really good to be able to link in with so many young people and to hear their views. Click the link below to see what young people are saying about services in Walsall. -
News -
Here is our Spring Newsletter filled with information, updates, and messages from our partners. -
Report -
Our Engage & Share Report on Drake Court is available. To read or download the report use the link below. -
News -
Our Healthwatch Advisory Board - Public Meeting Minutes are now available. 18th April 2023. -
News -
Reflexions is a Mental Health Support Team (MHST), that are a service that helps increase access to mental health
support for children and young people in schools. -
News -
Healthwatch Walsall want to hear from Black and Asian women living in Walsall about their maternity experiences. Were you happy with the treatment and care you received? We want to listen to your feedback and use this to influence service changes to make maternity services better, be more accessible, inclusive and for service users to have the highest quality of care.
Share your feedback by taking part in our short survey. It takes just a couple of minutes. What you tell us can help shape services for the people who use them.
Your feedback is anonymous, we will not ask your name and you do not have to tell us anything personal about yourself.
-
News -
So if you have tried to access NHS dental care/treatment in the past year, we ask you to take part in a short questionnaire. Please use the link: https://tinyurl.com/4hmfmadr
We will collate patient responses and publish a report on patients' experiences of trying to get NHS dental care/treatment in Walsall. -
Report -
Read about our recent visit to Selwyn Court Care home, 17th May 2023 -
Report -
Download and read what we have been doing and achieved over the last year. -
News -
You have the right to make a complaint about any aspect of NHS care, treatment or service, this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way you make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
Click on the 'Downloads' button to find out more.
-
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during April 2023. Also, things that you can get involved with! -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during May 2023. Also, things that you can get involved with! -
News -
A great presentation about the 'Care Navigation' service in Walsall. Thank you to Fiona Micheli for presenting about the service.
To learn about Walsall Care Navigation then click on 'Download' to see the presentation. -
News -
A great presentation about the 'Virtual Wards' service in Walsall. Thank you to Fiona Micheli for presenting about the service.
To learn about Walsall Virtual Wards then click on 'Download' to see the presentation. -
News -
A great presentation about the 'Bowel Cancer' awareness in Walsall. Thank you to Jo Barlow for presenting.
To learn about Bowel Caner awareness then click on 'Download' to see the presentation. -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during June 2023. Also, things that you can get involved with! -
News -
he launch of our Joint Forward Plan comes as the Black Country ICB and the ICS celebrate its one-year anniversaries. In the last 12 months, we have already achieved a great deal by working in partnership with organisations in the health and care sector. However, there is no question that this is a challenging time for health and care services, which is why our plan recognises the collective strength in working together to resolve our shared challenges and describes our ambition to improve quality and outcomes for people who use our services.
This plan is just the start of our journey and I look forward to working with you to bring it to life and make a real difference to the health of people in the Black Country.
-
News -
Yes, it will be on Tuesday 17th October from 11.00 am till 2.30 pm.
The meeting venue is Ryecroft Community Hub, 28 New Forest Rd, Walsall WS3 1TR.
This is an opportunity for you the public to meet the team and to find out the work we have been doing and are currently undertaking.
We will present our Annual Report 2022/2023 as well as give an update on our 2023/2024 work projects.
There will be guest speaker(s) and advice and information from support organisations. -
Report -
This report contains the outcome of engagement work undertaken in relation to loved ones and family members experiences of end of life / palliative care in Walsall and details some recommendations for end-of-life care pathway improvements for commissioners and providers of end-of-life services to consider and respond to. -
News -
Extended healthcare teams are now supporting patients in GP practices across the Black Country. 🙌
They include a range of healthcare professionals who are highly skilled and knowledgeable in the areas they specialise in and can diagnose and treat a variety of health conditions.
Watch this short animation to learn about the different roles that make up extended healthcare teams, what they can do and how they can help you.
For more information: https://blackcountry.icb.nhs.uk/news-and-events/latest-news/extended-healthcare-teams-gp-practices
-
News -
If you do not have the power to make certain decisions, a lasting power of attorney keeps those decisions with the people you trust.
Start a conversation today.
#YourVoiceYourDecision @OPGGovUK
-
Report -
Engaging Communities Solutions (ECS) is an organisation that focuses on involving patients and the public in healthcare research and decision-making processes including the delivery of local Healthwatch. In 2019, ECS became part of a team led by Birmingham University to conduct a research project funded by the National Institute for Health and Care Research (NIHR). The aim of the project was to evaluate the use of inter-organizational cooperation to bring about improvements in the National Health Service (NHS) in the UK.
As part of the research, ECS carried out a focus group and interviews that contributed the patient and public voice to the project that evaluated the use of inter-organisational co-operation to make improvements in the NHS. Fieldwork was disrupted by the pandemic which meant that the completion of the research was to some extent delayed, but the report has now been published by the NIHR -
Advice and Information -
The Positive Outcomes Project (POP) is a health and wellbeing service catered for young adults aged 16-25 in Walsall. We are here to create an accessible support network that is welcoming. We will mentor young adults by exploring challenges together and any issues that are affecting them. We will encourage better coping mechanisms and signpost to specialist help. This service is co-produced and designed by them, which adds ownership and creativity.
There are a few pathways to engage young adults in this service. The Hubs are a friendly, safe space, where young adults can drop in, socialise, and access the necessary support. We will be opening 6 Hubs in key locations across Walsall. These will host positive group activities which include a life hacks group, employability skills and many more depending on current issues raised. Whilst we are waiting for our Hubs to open, we will be using our mobile hub “the youth bus” to visit communities as a pop-up drop-in service. We
encourage everyone to keep an eye on our social media pages, as it will inform you if we are in your local area.
The website is an online directory which is accessible to everyone, it covers a vast number of issues and provides links and details of referral pathways. This can be used to signpost young adults to a wide range of local health and wellbeing services. Mentoring and 1 to 1 support are available via a referral through our website. This allows a nurturing approach with the young adult being matched with one of our mentors, who are trained to deliver health and wellbeing support. Our mentors are passionate about making a difference and changing lives. Our mentors will be present at the Hubs to motivate and inspire young adults. Sessions can be in person or virtually to ensure young adults are comfortable in engaging and get the most out of the service.
-
News -
On Tuesday 12th October 2023, we're launching a new clinic at the Clock Tower in the Walsall Arboretum. You'll still be able to have online therapy if you'd like, but if you prefer face-to-face therapy, come to our new centre. Unsure of where we are, we're based in the corner of the Arboretum on the main crossroad in Walsall (Clock Tower, Arboretum, Lichfield Street, Walsall, WS4 2DU). -
News -
Packed with what we have been doing and going to be doing with messages from our partners. -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during September 2023. Also, things that you can get involved with! -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during August 2023. Also, things that you can get involved with! -
Report -
A brief outline of some of the themes and issues that patients have faced using Walsall Services during July 2023. Also, things that you can get involved with! -
News -
October is World Menopause Month, and October 18th celebrated as World Menopause Awareness Day, with the focus this year on cardiovascular health. Established in 2009 by the International Menopause Society in collaboration with the World Health Organization (WHO), World Menopause Month aims to raise awareness of the menopause and the possible associated health issues, whilst promoting support options available to improve the health and wellbeing of those navigating the menopause transition.
To show our support to colleagues experiencing menopause, Engaging Communities Solutions (ECS), is a signatory of the Workplace Menopause pledge:
Our Managing Director, Elizabeth Learoyd said, “We are committed to supporting our employees in the workplace and caring for their health and wellbeing. While no two people experience menopause in the same way, menopause represents a significant well-being concern for many. That is why we recognise the importance of raising awareness of the potential impacts of menopause as a first step towards ensuring everybody gets the help they need to safeguard their health and wellbeing at work”. -
News -
The presentation slides from our Annual Public Meeting held on the 17th of October 2023 are now available to download. -
News -
People in the Black Country are being reminded of the possible signs and symptoms of cancer, and the importance of getting checked out by their GP.
Finding cancer early means it’s easier to treat, which is why being aware of the general signs and symptoms of cancer is important.
Some common signs and symptoms of cancer include:
• persistent tummy trouble or a persistent change in bowel habit such as constipation or
diarrhoea
• blood in your poo
• blood in your pee even just once
• unexpected or unexplained bleeding
• unexplained persistent pain
• an unexplained lump
• a persistent cough for three weeks or more (that isn’t COVID 19)
• weight loss that is not explained by a change in your diet or lifestyle
• a new mole or changes to a mole.
It’s probably nothing serious, but if you experience any of the above signs or symptoms, it is
important that you see your doctor and have your symptoms checked out.
The NHS has created a video with a local GP to highlight the importance of coming forward if you have any cancer symptoms that are worrying you. You can watch the video on YouTube Click on Pink button..
Dr Gurpreet Rakhra, a local GP in the Black Country, said: “It’s really important to raise awareness of the possible signs and symptoms of cancer and encourage people to get any symptoms that are concerning them checked out.
“You are not wasting anyone's time, and if it isn't serious, your mind will be put at ease. But if it is cancer, early diagnosis can make all the difference. The sooner cancer is detected, the better the chances of successful treatment.
“If you notice any unusual change in your body that will not go away or you have noticed something that could be a sign of cancer, please book an appointment to see your GP as soon as possible, even if you’ve recently had screening or if your due screening.”
For more information on cancer symptoms, visit the NHS website.
-
News -
A team from the NHS Black Country Integrated Care Board (ICB) has been leading on a unique project to help improve healthcare for Black African and Caribbean communities in the Black Country.
Using funding from the West Midlands Cancer Alliance, the Involvement Team has worked with partners from across the Black Country to understand the barriers Black African and Caribbean women face when attending breast screening appointments and raise awareness of the signs and symptoms of breast cancer. As part of the project, eight local voluntary and community sector organisations were
commissioned to host conversations with local women in the community to help identify firsthand the barriers and stigmas in attending screening appointments or presenting at GPs with early symptoms.
The insight gathered from these groups was used to co-design solutions and interventions over a course of three workshops, led by Dr Martin Bollard, Head of Nursing in the Faculty of Health and Wellbeing at the University of Wolverhampton.
This includes an infographic which tells their stories, which can be found on the Black Country ICB website here, and a video of a local mother and daughter having a myth busting conversation, which can be viewed on YouTube here.
Marie-Claire Kofi is Chief Executive Officer of Plasma of Hope, a charity that provides supports for people living with sickle cell disease across the West Midlands and is one of the organisations that took part in the project.
She said: “When I heard about the project, I knew immediately that I wanted to be involved as it’s an important topic that has a huge impact on our community and we simply don’t talk about it enough. We hosted a number of sessions with the women and families that our organisation supports to discuss breast cancer, and we got a lot of different perspectives. Some assumed that only people over a certain age get breast cancer, and many didn’t know how to properly check their breasts.
“A key theme we spotted was that families didn’t want to talk about cancer, as they believed talking about it meant you were more likely to get it as you are welcoming it in. As a black woman, I can resonate with this, as I was also brought up not to talk about certain things. Because of the culture we come from, where topics like health issues aren’t discussed, there’s a real lack of awareness within the black community.
“Not talking about breast cancer doesn’t make the problem go away, so it was great to have these important conversations and help people understand and recognise the changes and
what to look out for and dispel some of the myths around breast cancer.”
Althea Wint is the founder and director of THIA, a not-for-profit organisation supporting the wellbeing of children and their families in the Black Country and Birmingham that also took part in the project. She said: “We held a number of interactive workshops in the community which took place over a week. The turnout was fantastic – we had more than 50 women attend, as well as men too who wanted to find out how they could support their partners, family members and friends when it comes to breast cancer.
“The biggest barriers that we found from the women we spoke to were around feeling ashamed of their bodies, not knowing how to examine themselves, the fear of not knowing where to go or what was next and a fear of not being taken seriously by their doctor. This project is something that is also very personal to me. I had a breast cancer scare and I have had close friends and family affected by breast cancer.
“I think representation is really important as well when it comes to making people feel comfortable and engaged. Something that worked really well at our sessions was having an example of a black breast to demonstrate how to check your breasts for lumps. It might seem small and unimportant, but being able to show women a breast they could relate to and identify with, rather than a white one, made such a difference. I have been working with the screening team to identify a diverse black breast cancer model for future sessions.”
A number of the organisations who hosted the sessions have since taken part in Cancer Champion training. Hosted by the NHS Black Country ICB, the training program is designed in partnership with Cancer Research UK and gives participants the knowledge and confidence to have conversations in their community about cancer prevention, the importance of screeningand early diagnosis.
Dr Martin Bollard, Head of Nursing in the Faculty of Health and Wellbeing at the University of Wolverhampton, has been leading the project and said: “I am delighted to have had the opportunity to work alongside the Black Country ICB and the wonderful, female, black African and Caribbean community leaders, representing hundreds of women across the Black Country.
In a short space of time, we have captured the narrative on breast cancer screening from hundreds of women and shaped that ‘lived experience’ into products to share with others.
“This is helping to demystify some of the cultural taboos on breast cancer and raise awareness of the importance of early breast cancer diagnosis for this group of women. It’s been an absolute privilege being part of this project and I look forward to mobilising more knowledge on this important topic over the months ahead.”
Three of the organisations who have been involved in the project will be also attending the Black Women and Breast Cancer 5th Annual Conference, which takes place in London on Saturday 21 October, to raise awareness of the Black Breasts Matter project and the insights that have been gathered in the Black Country.
Diane Wake, Cancer Lead for the Black Country Integrated Care System, said: “This is an important piece of work which has helped identify some of the barriers that Black African and Caribbean women face when attending breast screening and GP appointments in the Black Country.
“We know lives are saved when cancers are caught early, and I would urge anyone who has received a breast screening invitation – even if you received the invite weeks or months ago – to make an appointment – it could save your life.
“This month is also Breast Cancer Awareness Month, so I’d like to take this opportunity to remind women of all ages of the importance of being breast aware. This means getting to know how your breasts look and feel at different times, so you know what’s normal for you and telling your doctor straight away if you notice any unusual changes.”
Under the NHS Breast Screening Programme eligible women will receive their invite for breast cancer screening every three years between the ages of 50 and 71. Women should look out for their invite letter and follow the instructions to book an appointment. If you think you’ve missed your breast screening appointment, or you have not been invited by the time you are 53, you should contact your local breast screening service. You can find your local breast screening service on the NHS website here.
For more information on breast screening, please visit the NHS Black Country ICB website.
You can also find more information on the Black Breasts Matter project on the NHS Black Country ICB website. -
News -
Thank you to those who attended our Annual Public Meeting.
But now we need your assistance. Start the conversation... -
News -
Pop-up COVID-19 and flu vaccination clinics have been set up in the Black Country with British Sign Language (BSL) support available for those who need it. The community pop-up clinics are being hosted at a range of locations in Wolverhampton, Dudley, Walsall and Sandwell, with no appointment necessary.
A number of the clinics will be fully supported by a BSL interpreter, providing support for the deaf community who want to come forward for a winter vaccination.
Anyone aged 18 and over who is eligible for an autumn COVID-19 or flu vaccine is invited to come forward.
Those eligible for both winter vaccines include people aged 65 and over, those that are pregnant, adults and children (aged six months and above) with certain health conditions, care home residents, frontline health and social care staff, unpaid carers and household contacts of people with a weakened immune system.
BSL interpreters will be available at the following pop-up clinics over the next few weeks:
• Morrisons, Holyhead Road, Wednesbury, WS107BD, Thursday 2 November, 10am2pm
• Tesco, Brownhills, Walsall, WS8 6DZ, Monday 6 November, 9am-1pm
• The Square, New Invention, Willenhall, WV12 5EA, Wednesday 8 November, 10am2pm
• Park Village Education Centre, Cannock Road, WV10 0RA, Tuesday 14 November,
1pm-7pm
• Dudley Market Place, High Street, DY11PQ, Friday 17 November, 9am-1pm
Sally Roberts, Chief Nursing Officer for the NHS Black Country Integrated Care Board, said: “Having a flu and/or COVID-19 jab can help make sure you and those you care for are well protected during the winter months and beyond.
“Our pop-up clinics are a great way for those eligible for a flu or autumn COVID-19 vaccine to get vaccinated at a time and location that suits them, with no appointment necessary. “However, it’s important that they are accessible and inclusive as possible to ensure our communities feel supported to come forward for a vaccination, which is why we have also set up dedicated clinics which will have a BSL interpreter on site to support for BSL users.
“If anyone is hesitant about the vaccine or has any questions, the clinics are an opportunity to speak to experts from the NHS in a private and confidential environment, so please do pop along even if it’s just to have a conversation.” Christopher Beech, Project Development Manager at Zebra Access, a deaf-led charity in Wolverhampton, said: “It is well documented that Deaf, Deafblind, Hard of Hearing and Deafened people are more likely to suffer from ill health due to lack of communication access to Health services and provisions.
“Therefore, it is fantastic to see the planned pop-up vaccination clinic providing BSL access during November across different sites for this marginalised group as we approach the winter season.”
In addition to the pop-up clinics, eligible people can book their autumn COVID-19 vaccine online
via the National Booking System, or by calling 119.
Calls to 119 are free from mobiles and landlines and the booking service provides support in 200 different languages. Those who have difficulties communicating or hearing, or are a BSL user can use textphone 18001 or the NHS 119 British Sign Language (BSL) interpreter service Flu vaccinations are also available at a range of community pharmacies. To find a pharmacy near you visit the NHS website. -
News -
Dental services across the West Midlands are commissioned by the Office of the West Midlands, on behalf of NHS Birmingham and Solihull Integrated Care Board (ICB) and NHS Black Country ICB.
We want to know what’s important to you when accessing orthodontic treatment. Whether you’ve recently had orthodontic treatment, or simply want your voice heard, your input is vital for helping us shape how these services are provided in the future.
-
Report -
To read and download a copy. -
News -
To help focus our work projects for 2024/25. We need you, the Walsall public, to take part and answer a small number of questions. What you say could help reshape services to improve the service user experiences in the future. Make a difference today! -
News -
A new state-of-the-art £12.3 million medical centre in Walsall has now opened its doors to patients.
Located on Hatherton Street, the new medical centre brings together four existing GP practices into one modern, purpose-built facility.
The Limes Medical Centre, Lichfield Street Surgery and Sycamore House Medical Centre have now merged as one practice, Umbrella Medical, and will be located in the centre alongside Saddlers surgery.
By coming together, the two surgeries will offer a greater variety of services to its 27,000 patients, reduce waiting times for patients and provide access to medical specialists. Designed by Gould Singleton Architects, the centre will provide treatment rooms, consulting rooms and meeting rooms. In addition, there will be an on-site pharmacy, as well as 110 on-site parking spaces.
Dr Martin Stevens, Senior GP Partner at Umbrella Medical, said: “We are delighted to finally open our long awaited medical centre. Over 90% of our patient consultations are face to face and our existing surgeries are full to capacity. Our new surgery gives us more consulting and treatment rooms allowing us to see more patients. We will also be able to provide an improved range of services with access to a bigger choice of clinicians.
“The centre is bright and airy, and provides a pleasant and comfortable environment for patients, visitors and staff. There are significantly improved facilities for patients with disabilities or limited mobility, and for children.
“I would like to thank our Patient Representation Group for all the help and support they have
offered along the way.”
Sarb Basi, Director of Primary Care for the NHS Black Country Integrated Care Board, said: “We’re really pleased to be supporting this long-awaited project at a time when demand for GP appointments is greater than ever.
“The opening of this state-of-the art medical centre is an important development for the local community, providing much-needed extra space and additional modern facilities for both patients and staff.
“It will also allow the practices to meet the growth in patient demand as well as offer additional care to the benefit of patients and help us to integrate with wider health services in the area.”
Midlands-based construction company Speller Metcalfe was responsible for building the state-of-the-art facility to meet the sustainable BREEAM Excellent standards. This means that the medical centre meets a number of sustainable standards including energy, waste, pollution, materials and management.
Rob Lashford, Divisional Director for Speller Metcalfe said: “We are delighted to see the completion of this new medical centre for the residents of Walsall. “As a local contractor, we know the difference these improved facilities will make to the provision of healthcare in the area.”
Walsall is in the middle of a £1.5billion transformation with numerous projects currently underway to improve connectivity, increase jobs and housing and provide new business opportunities. The completion of Hatherton Medical Centre is one of many exciting developments that will improve services and quality of life for Walsall people.
Councillor Gary Flint, Portfolio Holder for Wellbeing, Leisure and Public Spaces, said: “The new state of the art Hatherton Medical Centre will be an asset to the borough, serving the community from a central and well-connected location.
“It’s especially exciting to hear that the facility meets the sustainable BREEAM Excellent standards and helps us to move towards our target of achieving net zero carbon emissions by 2050. The facilities available at the centre will make a huge difference to healthcare services for Walsall people and I am delighted to see the completion of the project. -
News -
Be Well Walsall is a new wellbeing service for Walsall provided by Maximus. Our expert team will focus on helping your patients with long-lasting behaviour changes.
This service will be taking over from One You Walsall delivered by My Time Active from Wednesday 1 November. -
News -
If this is you? Or a loved one? Get in touch. Tel: 0800 470 1660 or email:info@healthwatchwalsall.co.uk -
Report -
Read or download a copy.
We asked the Practice Manager to send any comments about the Enter and Visit that was undertaken and this is what they said.
‘Thanks again to the Healthwatch Team for undertaking the Enter and View visit. The team was accommodating prior to the visit and also attentive to details during conversations with the practice team during the visit. It was beneficial to gain the insights and experience of the Healthwatch Team from the visit and the resulting report. I would also like to thank Tom for his advice and guidance.’ -
News -
Packed full of interesting information, updates, get involved options, and messages from our partners. -
News -
People in the Black Country are being urged to think carefully about which health service they should use during the upcoming industrial action and the Christmas and New Year bank holidays.
Junior doctors are planning to strike from 7am Wednesday 20 December 2023 through to 7am Saturday 23 December 2023, and again from 7am Wednesday 3 January 2024 until 7am Tuesday 9 January 2024, during the traditionally busy Christmas and New Year period.
All health and care partners in the Black Country are working together to prepare for the industrial action and the bank holidays, which will have significant impact on NHS local services, and are asking the public for their support.
Emergency care will be prioritised, and people are being reminded that 999 and emergency departments are still the right services if it is a life-saving emergency. However, for anything that isn’t life-threatening, people are being urged to use 111 online as the first port of call for health needs. People can also call 111 for help, advice, and signposting to the most appropriate service.
Pharmacies, GP appointments, walk-in centres, minor injury units and urgent treatment centres will continue to be available during the industrial action and can help people with a range of injuries and illnesses. People with hospital appointments should continue to come forward for the care they need and do not need to call to check if appointments are going ahead. If appointments do need to be rearranged due to strike action, patients will be contacted directly.
Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board, said: “We’re approaching what is already one of the busiest times of the year for the NHS and there is no doubt that this level of planned strike action alongside the festive period will create an even greater strain on many of our services.
“Your NHS is still here for you, but we’re asking people to consider whether A&E is the most appropriate place for their needs, and if it’s not, to seek alternatives. “NHS 111 online or by telephone is available 24/7 for urgent medical advice but it's worth remembering that most common ailments at this time of year can be effectively managed at home with advice from a local pharmacy.
“By ensuring you choose the most appropriate service, you will not only you save time waiting, but you will be treated by the most appropriate healthcare professional for your needs. This will also help NHS services to manage demand and ensure hospitals can focus on treating people with serious and life-threatening conditions.”
The NHS has also been reminding people to order any repeat prescriptions in advance. This not only helps avoid a last-minute rush for GP practices and pharmacies, but also helps ease the burden on the NHS 111 service and hospitals.
Dr Julian Hobbs, Medical Director at Dudley Group NHS Foundation Trust, said: “Undoubtedly this festive period will be a huge challenge as we prepare not only for our busiest time of the year, but also the impact of the longest industrial action period so far across our hospitals.
“Our number one priority is to ensure that those in greatest need continue to have access to high quality care and our immediate focus will be on the safe delivery of urgent and emergency care services.
“Planned appointments and clinics are likely to be affected, however people should continue to attend their appointments unless they are contacted directly by the NHS.
“I'd also like to thank all health and care teams across the Black Country for their work over this busy time, as always your dedication in helping those who need help and support is greatly appreciated.”
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can contact the service online 111.nhs.uk or by calling 111, 24 hours a day, 7 days a week.
A small number of pharmacies will be open on Christmas Day, Boxing Day and New Year’s Day for any people in need of an emergency prescription, urgent advice on medicine or a confidential consultation for a minor health concern.
Opening times for all of the Black Country’s pharmacies, including those staying open on the bank holidays, can be found on the NHS website.
People should only call 999 if it is a medical emergency