Rushall Medical Centre 22nd August 2018.

Report - 30 August 2018

Talk to patients about all aspects of their care and whether this is delivered in a way that promotes their dignity and independence including the ability to make choices about their health and care.
  • Talk to patients about staffing levels and whether they feel safe with the level of the care provided.

• Talk to relatives, if they are available to ask if they are happy with the care provided to their relatives and whether they are aware and feel able to report any concerns/ complaints.

• Speak to staff about training, turnover, support staff levels.

• Observe interaction at all levels between patients, staff manager, and visitors.

 

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Accessible Information Standards Report -March 2024

On this occasion we carried out a project looking at the Accessible Information Standard to ensure it meets the needs of people with sensory impairment.

Guidance from NHS England states:
‘From 1 August 2016 onwards, all organisations that provide NHS care and/or publicly-funded adult social care are legally required to follow the Accessible Information Standard.’

‘The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.’

This report is a local sample of service user experiences and views.

Available as a PDF and Word document which can be read aloud.
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