What we do

Healthwatch Walsall is independent, speaking for communities and individuals in Walsall. We can challenge commissioners and providers to make improvements important to people and support them in promoting best practise. We also help individuals understand what choices are available to them and help them to get information and advice.

Healthwatch Walsall has:

  • The power to request information from service providers and commissioners
  • The right to carry out Enter & View visits to services and make recommendations for improvement
  • Rights as a statutory consultee when commissioners and providers plan to make changes to services
  • The power to report concerns to the Care Quality Commission and/or Healthwatch England
  • A place representing the public voice on the local Health & Wellbeing Board, alongside Walsall Council, Walsall Clinical Commissioning Group and NHS England

Healthwatch Walsall’s main objective is to engage with the public to find out the issues that matter most to them. We hold and attend meetings and events around the Borough and work with partners to ensure that we reach different sections of community including those whose voces are seldom heard.

We collect views and opinions through consultations and through surveys. This enables us to build an evidence base to speak for the public. Our latest survey can be found on the Surveys page on our website.

We investigate areas of concern to the public, with priorities set by our Local Board. Our workplan is therefore driven by the needs and concerns of Walsall people.

We recruit Volunteers, who can play an active role in Healthwatch Walsall’s work. Find out more about how you can become involved by going to our Get Involved pages. We also recruit Members, who receive information about health and social care issues. We will also let you know about surveys we are running (or from other partners), so that you can have your voice heard on important topics.

We work constructively with commissioners and providers of services to ensure that the issues we raise are responded to and have an impact on the way services are delivered in Walsall.