Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Midlands Ambulance Service

Severe allergic reaction

I received outstanding care on the night of Thursday 5 March from VH & RE and KH. The team were reassuring, caring, full of humour and I felt in the safest of hands throughout my ordeal. I would like to thank them ALL for the outstanding treatment I received and for reassuring my husband too. You are assets to us all!

Leigh Etheridge