Healthwatch Walsall is working hard to build its profile and impact in the Borough. In December 2019 a new Manager was appointed, and we are now pleased to announce that Mandy Poonia has become the new Advisory Board Chair with effect from 1 January 2020. Mandy was recruited through an open process and brings a wealth of health and social care experience to Healthwatch Walsall.

On being appointed to the position of Healthwatch Walsall Chair Mandy said “I feel passionate about the health and social care needs of our diverse communities.  I am committed to influencing change so that individuals can experience quality services and experiences”

The Healthwatch Walsall work programme is currently focussing on two workstreams which are around patient experiences of community maternity services and the experience of parents, carer and service users with autism and/or learning disability around transforming care.  Aileen Farrer, Healthwatch Manager said, “we are working hard on our two remaining areas of work and I am sure Mandy will be busy ensuring that the people of Walsall have their voices heard to influence change and improve services and experiences”.

Healthwatch Walsall is always looking to strengthen the Advisory Board in order to bring a skill set covering all areas of health and social care services.  If you are interested in learning more about this opportunity, please contact Healthwatch Walsall on 0800 470 1660.

Healthwatch Walsall is always keen to receive the views of the public on health and social care issues and our feedback centre is available via our website:

Editor’s notes

Healthwatch Walsall is here to improve the experience that Walsall people have when they need to use health and social care services. We believe that the best way to do this is by listening to patients and service users.

There is a local Healthwatch in every local authority area in England.

The role of Healthwatch Walsall is to make sure that that local health and social care services, and the local decision makers, put the experiences of people at the heart of their care.

We are a statutory body – this means that we have a legal status to exist within the Health and Social Care Act 2012. This means decision-makers should listen to us when we give them feedback and make suggestions.

For more information, please contact Aileen Farrrer on 0800 470 1660.

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