News and reports

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A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during June 2024.

Also, things that you can get involved with!

A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during May 2024.

Also, things that you can get involved with!

A brief outline of some of the issues and themes that patients have faced when accessing Walsall Services during April 2024.

Also, things that you can get involved with!

Download and read what we have been doing and achieved over the last year.

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The former A & E department at Walsall Manor Hospital has been relocated and renamed the Urgent and Emergency Care Centre, integrating both emergency care and the Urgent Treatment Centre in one place.

Last year Healthwatch Walsall was pleased to have been contacted by Walsall Manor Hospital Trust to invite two cohorts of service users from our sensory loss and disability groups to visit the new department during the latter stages of its construction. The purpose of this was for the Trust to hear firsthand the views of these groups with regards to the suitability of the facilities. Following on from this and six months after the opening of the new Urgent and Emergency Care Centre, Healthwatch Walsall wanted to hear from patients directly to find out about how the new facilities and services were working for them.

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One download is a PDF and the other in Microsft Word format.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

NHS 111 triages people's medical needs to enable them to access the appropriate services or to provide advice on self-care where relevant. We want to know if this process is working for you and understand your experiences of using the service.

Here is what you said.