Healthwatch carry out independent research and evaluations on different aspects of health and social care that are driven by feedback that we receive from the public.
The aim of Healthwatch Walsall is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Local Healthwatch provides, or signposts, people to information to help them make choices about health and care services.
Healthwatch is about both obtaining views and experiences about health and social care from the public and sharing information we have gathered about these services with the public. We do this by engaging with Walsall communities and especially with those whose voices are seldom heard.
Engagement can be anything from having conversations with people about their experiences of using services, to surveys, consultations, and involvement in service redesign.
2021 /2022 Program of work
Top priorities for 2021-22
At the extra-ordinary Healthwatch Advisory Board held on 6 May 2021, the following two work
priorities were agreed.
- Young People’s Mental Health
This is a collaborative piece of work with three other Black Country Healthwatch, namely Healthwatch
Wolverhampton, Healthwatch Dudley and Healthwatch Sandwell. The work will focus on transition
into adult services.
- Use of Walsall Urgent Treatment Centre
Healthwatch Walsall will commence a piece of work about the use of the Walsall Urgent Treatment
Centre to understand why there is an increase in patient presentation and whether this is linked to
people not being able to see their GP or not wanting a telephone consultation. The work will also
look at length of waiting times, communication and quality of care.
The Healthwatch Advisory Board agreed that at this stage, only two main work priority areas would
be agreed for Healthwatch Walsall to allow flexibility in year.