Healthwatch carry out independent research and evaluations on different aspects of health and social care that are driven by feedback that we receive from the public.
The aim of Healthwatch Walsall is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Local Healthwatch provides, or signposts, people to information to help them make choices about health and care services.
Healthwatch is about both obtaining views and experiences about health and social care from the public and sharing information we have gathered about these services with the public. We do this by engaging with Walsall communities and especially with those whose voices are seldom heard.
Engagement can be anything from having conversations with people about their experiences of using services, to surveys, consultations, and involvement in service redesign.
Our rationale for this work has been explained to NHS England (Local area Team) and Walsall Clinical Commissioning Group and more recently the GP Primary Care Provider Committee.
We have good support for carrying out the surveys at individual practices through the Patient Reference Group Network (every GP Practice should have one of these) and through trained Volunteers..
HOSPITAL AND COMMUNITY INTELLIGENCE GROUP
This is a new group which is being established to gather intelligence about people’s experiences of hospital services and also how they integrate with Community services which also form part of Walsall Healthcare NHS Trust’s responsibilities.
This intelligence will be fed into the Care Quality Commission’s Inspection of Walsall Healthcare which is to be carried out in early September.
We will be promoting further data and information gathering for this Inspection and meeting dates with the Inspectors.
SOCIAL CARE INTELLIGENCE GROUP
This group has been set up to be the eyes and ears for elderly Social Care users in the Borough of Walsall in order to identify any issues / concerns that need to be addressed.
The intelligence gathered by this group will feed into the Enter & View process that Healthwatch has established.
Please do contact us if you have had good or bad experiences of these services or leave a review on this website.