Important Prescription Information

Advice and Information - 13 March 2024

The way to order repeat prescriptions is changing.

Notification to patients of a change in service for repeat prescriptions - please read carefully. (As this applies to specific GP venues as listed below).

From 31 May 2024, you will no longer be able to order repeat prescriptions using the Prescription Ordering Direct (POD) telephone service.

Your GP practice will be taking over the responsibility for your repeat prescriptions.

You can order your repeat prescriptions using one of these methods:
• on the NHS App
• by logging into your NHS account at www.nhs.uk
• by requesting a repeat prescription on your GP practice website
• by contacting your GP practice after 10am, to avoid the morning demand for appointments, for support with your repeat prescription request.

If you are unable to use any of these methods, please contact a member of staff at your GP practice who will be able to discuss your options.

The POD service is currently available to patients registered at the following Modality GP practices in Walsall:
• Collingwood Practice
• Forrester Street Practice
• Harden Health Centre / Blakenall Practice
• Keys Family Practice
• Kingfisher Berkley Practice
• Modality Darlaston Practice
• New Invention Practice
• Pleck Medical Centre.
• St John's Medical Centre.

NHS Black Country Integrated Care Board have provided a set of frequently asked questions explaining why the service is closing, what alternative options you have, and where you can go if you have any questions or concerns.

For more information about the way to order repeat prescriptions, please visit the NHS Black Country Integrated Care Board's website.

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Order repeat prescriptions ahead of the festive period

People in the Black Country are being reminded to order any repeat prescriptions they
may need ahead of the festive season.

GP practices and pharmacies will have limited opening hours over the Christmas and New Year period, making it more challenging for people to access medicines at short notice.

Every bank holiday, NHS 111 sees an increase in people getting in touch about repeat prescriptions. Waiting and using emergency or urgent services over the festive break puts added pressure on already busy services.

To avoid this and to ensure health is not put at any unnecessary risk, people are being asked to submit any repeat prescriptions that are due for renewal in plenty of time before the festive period, to make sure there is enough time for them to be processed and dispensed.

Dr Ananta Dave, Chief Medical Officer for the NHS Black Country Integrated Care Board (ICB)
said: “Running out of your usual medication can have serious consequences, especially if you use it to manage a long-term health condition, and is the last thing you want to do while you’re celebrating with loved ones over the festive season.

“That’s why we’re reminding anyone who may need a repeat prescription to order them well ahead of the bank holiday period and not leave it until the last minute when pharmacies and GP practices are operating with limited opening hours.

“This can be a busy time of the year, especially in the build-up to Christmas, but it’s important that we also take time to think about our health and do what we can to stay well. Having a medicine cabinet at home with some simple over-the-counter remedies like paracetamol, ibuprofen, and anti-diarrhoea tablets is also recommended so you can treat any common illnesses or ailments yourself.”

Most repeat medication requests can be made online, via local practice websites or through the NHS App. People who do not use the internet can approach their practice to access their prescriptions.
If you or a loved one becomes unwell over the festive period and is in need of urgent health
advice or treatment – particularly over the bank holidays when GP practices will be closed –
contact NHS 111 by dialling 111 or visit 111.nhs.uk.
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