Swan House Care Home 31st January 2018
To observe the physical environment of the home and the interactions of staff and residents. To listen to, observe and capture the experiences of service delivery from the residents and relatives.
Talk to residents about all aspects of their care and whether this is delivered in a way that promotes their dignity and independence including the ability to make choices about their daily lives.
• Talk to residents about staffing levels and whether they feel safe with the level of the care provided.
• Talk to relatives, if they are available to ask if they are happy with the care provided to their relatives and whether they are aware and feel able to report any concerns/ complaints.
• Speak to staff about training, turnover, support staff levels.
• Observe interaction at all levels between residents, staff manager, and visitors.
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Swan house E&V
