Success Stories


Just a quick email to thank you for providing me with the telephone numbers for the correct Healthwatch office to deal with my nephew’s complaint.  You were really friendly and helpful and I was grateful for that help.

Kind regards,

October 2018

Healthwatch Walsall.

A huge thank you to Healthwatch Walsall.

I made contact due to the failing appointment system and lack of communication from the GP practice I attended with my 17 month grandson. I received consistent updates and support regarding the progression of my complaint. They followed my complaint through and reached a positive result.

This is a marvellous service. Highly recommend it.

Thank you.

December 2018

Whilst walking through Walsall Manor Hospital on my way to an appointment for myself, I noticed a young lady at a table with ‘Healthwatch’ banners around her.

I had no idea what Healthwatch was and so asked her, and when she filled me in it came as a rush of relief.  I’ve been struggling to get my grandmother the help she needs from Social Services and within two weeks of getting Healthwatch involved I feel like things have finally started to move forward.

Thank you Healthwatch.  I genuinely don’t think anything would have happened without your involvement.

Grandson, Walsall

December 2018

On behalf of my Dad, my Mom, and myself, we would like to say a very big thank you to Tom and the team at Healthwatch Walsall for their help.

My Dad had to go to The Royal Stoke hospital for a procedure, we live in Walsall and have no transport, and were unable to get anyone to take him there on that day. He asked the hospital, and his GP if they could provide any transport but was told no. As my Dad has limited mobility, the only option was to book a taxi there and back, he was quoted a minimum of £100 for the journey. I found Healthwatch Walsall on an Internet search, and emailed them, I received a call from Tom, who said he would do his best to help. He spoke to my Dad and got his details, and then made enquiries on his behalf. The day before his appointment, Dad had a phone call to say that a taxi had been booked for him, and that he would not have to pay anything. We are extremely grateful for Tom’s help and advice, and the phone calls which kept us up to date at a very distressing time for us as a family. So once again would like to send our thanks.

And anyone else who needs help or advice with any health matters, please contact Healthwatch Walsall who will do their best to help you as they did with us.

Kind Regards

May 2019

Hi Karen my name is XYZ, if you recall I was waiting on total knee replacement when I spoke to you at Walsall Manor. Well I’ve had my knee op. done 2 weeks ago and so far the outcome has been spectacular apart from the post op pain. So I would like to say many thanks for helping me x’

March 2020

“I don’t know what’s going on or who you spoke to but Manor & gp nurse have called me & suddenly they have my mri results. I said don’t worry healthwatch is going to find my results and suddenly they appear 👍”


April 2020

Hi. I am the Patient Experience and Voluntary Serivce Manager at Walsall Healthcare, I’d like to say a big thank you to HealthWatch Walsall for their support in helping us form improvment insights based on Patients and Service User feedback. Especially Tom, Paul, Aileen, Karen and the fantastic volunteers. We look forward to working more closely with you and co-produce and co-design our services.

Patient Experience Manager – Walsall Healthcare NHS Trust

July 2020

Thankyou healthwatch – we wouldn’t even have a GP were it not for your help


July 2020