Our Work

Healthwatch Walsall works to ensure that local people’s views help shape health and social care services in Walsall, so that they meet everyone’s needs. We bring public engagement, consultation and complaint advocacy services together as part of a single organisation. We also provide evidence-based feedback to help improve local health and social care services. 

We work closely with the Care Quality Commission and are backed up by a national body, Healthwatch England. Our work can help to make a difference at both the local and national level.

We are working on a number of projects and special investigations that have been brought to our attention from the information we receive from you when out and about in the community. 

Our community outreach leads travel around the borough to gather views and experiences of local service users, the public, carers and the wider community. We do this in order to make these views known to improve local and national services.

Our Activity

We continue to make progress through our Work Groups on key issues which have been flagged up by the Walsall community as being the areas of greatest concerns.

We also gather service user experiences that help us decide the work we do and the Enter and View visit program.

So please share your experiences on our services feedback centre. Your voice can make a real difference to health and social care services in Walsall.

Our Work with Walsall Together

Healthwatch Walsall were commissioned by Walsall Together (WT) in 2019 as part of the patient, service
user and citizen engagement around the 6 Key Lines of Enquiry: Diabetes, Cardiology, Respiratory, Mental
Health, End of Life & Palliative Care, and best start in life early child.


Before the COVID-19 lockdown we had made positive steps in capturing patient/service user experiences
of their care pathways through community outreach and shadowing service providers in the community.
However, in March 2020 we had to start to look at how we undertook engagement differently without the
opportunity to undertake face to face contact. We did this by increasing social media activity and through
promotion and collaboration with providers and the voluntary and community sector.

Contact Paul Higgitt by Email: paul.higgitt@healthwatchwalsall.co.uk or call: 07732683463 

To visit the Walsall Together ‘Get involved’ Website Click Here