Healthwatch Walsall works to ensure that local people’s views help shape health and social care services in Walsall, so that they meet everyone’s needs. We bring public engagement, consultation and complaint advocacy services together as part of a single organisation. We also provide evidence-based feedback to help improve local health and social care services.
We work closely with the Care Quality Commission and are backed up by a national body, Healthwatch England. Our work can help to make a difference at both the local and national level.
We are working on a number of projects and special investigations that have been brought to our attention from the information we receive from you when out and about in the community.
Our community outreach leads travel around the borough to gather views and experience of local service users, the public, carers and the wider community. We do this in order to make these views known to improve local and national services.
We continue to make progress through our Work Groups on key issues which have been flagged up by the Walsall community as being the areas of greatest concerns.
We also gather service user experiences that help us decide the work we do and the Enter and View visit programme.
So please share your experiences on our services feedback centre. Your voice can make a real difference to health and social care services in Walsall.