Healthwatch Walsall works to ensure that local people’s views help shape health and social care services in Walsall, so that they meet everyone’s needs. We bring public engagement, consultation and complaint advocacy services together as part of a single organisation. We also provide evidence-based feedback to help improve local health and social care services.
We work closely with the Care Quality Commission and are backed up by a national body, Healthwatch England. Our work can help to make a difference at both the local and national level.
We are working on a number of projects and special investigations that have been brought to our attention from the information we receive from you when out and about in the community.
Our community outreach leads travel around the borough to gather views and experience of local service users, the public, carers and the wider community. We do this in order to make these views known to improve local and national services.
We continue to make progress through our Work Groups on key issues which have been flagged up by the Walsall community as being the areas of greatest concerns.
We have developed a patient questionnaire/ survey based on: access to appointments, quality of service and information and support patients receive. We are planning to carry this out across all GP practices in Walsall aspart of our Enter and View role and alongside an audit of GP Premises to review accessibility and patient facilities.
Social Care Group
We have worked alongside Commissioners and the Care Qulaity Commission (CQC) to help identify a number of care homes which are to be inspected as part of our Enter and View programme.