How we work

Healthwatch Walsall is delivered by Engaging Communities (ECS) – an independent, community interest company, specialising in social research and community engagement, who believe in putting the public at the heart of what we do. As an organisation committed to innovation and collaboration, we pride ourselves on our responsive and flexible approach. We offer excellent value, quality solutions, tailored to your requirements.

Our services:

  • Delivering local Healthwatch
  • Community Engagement
  • Public Consultation
  • Evaluation & Research
  • Complaints Support Services
  • Training
  • Bespoke Consultancy
  • Healthwatch Shared Services
  • Social Research
  • Subscription Services

Our mission at Engaging Communities (ECS) is to turn community engagement into everyday practice, allowing you to transform your public services, decision making and ultimately people’s wellbeing, based on the views, expectations and experiences of the people you serve.

Our bank of dedicated volunteers combined with strong relationships with like-minded groups, organisations and agencies, gives us access to a rich source of data. But we offer you much more than data gathering; we use the latest state of the art communications platforms and the considerable expertise of our evidence and insight professionals to analyse and interpret information to empower you to make better informed decisions – giving you the ability to make a real difference to your user’s experience.

Our Statutory Duties

Local Healthwatch have been set up in every local authority area in England by the Health and Social Care Act 2012. This details the statutory duties of each Healthwatch which include:

1. Promoting and supporting the involvement of local people in the commissioning, provision and scrutiny of local care services.

2. Enabling local people to monitor the standard of provision of local care services and whether and how local care services could and ought to be improved.

3. Obtaining the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.

4. Making reports and recommendations about how local care services could or ought to be improved.These should be directed to commissioners and providers of care services, and people responsible for managing or scrutinising local care services, and shared with Healthwatch England.

5. Providing advice and information about access to local care services so choices can be made about local care services.

6. Formulating views on the standard of provision and whether and how the local care services could and ought to be improved, and to share these views with Healthwatch England.

7. Making recommendations to Healthwatch England to advise the Care Quality Commission to conduct special reviews or investigations (or, where the circumstances justify doing so, making such recommendations direct to the CQC); and to make recommendations to Healthwatch England to publish reports about particular issues.

8. Providing Healthwatch England with intelligence and insight to enable it to perform effectively.