Enter and View

Under the Healthwatch regulations, we have the power to Enter and View premises providing health and social care services which are publicly funded. Through these powers our authorised representatives can observe matters relating to health and social care services.

Enter and View visits are conducted by a small group of trained volunteers who visit health and social care services to observe and assess the service being provided; write a group report with suggestions for improvements which becomes a public document; and follow-up suggested recommendations where necessary.

These services may include:

  • NHS Trusts
  • NHS Foundation Trusts
  • Local Authorities
  • Primary Care Services – GPs, Dentists, Opticians, Pharmacists

Bodies or institutions which are contracted by the Local Authority or the NHS to provide health and social care services (e.g. adult care homes and day care services)

During visits our authorised representatives will talk to service users, relatives, carers and staff. Local Healthwatch organisations are covered under legislation to Enter & View a range of care establishments to view the quality of care that is provided (within the Local Government and Public Involvement in Health Act 2007 and the Health and Social Care Act 2012).

Why carry out Enter & View?

Enter & View contributes to Healthwatch’s remit of engagement and evidence gathering to help ensure that the views and feedback from patients and carers are an integral part of local commissioning across health and social care – where there are concerns arising from our visits we will report these to the appropriate organisations.

Following an Enter & View visit, a report will be written which will be available on our website. This will also be circulated to the provider, commissioner, Care Quality Commission and other interested parties.

How is the need for an Enter & View Visit decided?

Healthwatch Walsall Enter & View visits may be part of our prioritised plan of work, based upon local feedback, or in response to local intelligence.

The Government introduced duties on providers and commissioners to allow Healthwatch Walsall to enter and view premises they own or control and for us to present reports and recommendations to the Council’s Health and Wellbeing Board and the Overview & Scrutiny Committee.